You Should Be Thinking Like A Designer
Travis Root asks credit unions to reconsider their design process from the perspective of their designer in order to find and remove friction points and create better designs overall.
Ten Questions for Whole Bank Purchases
Chip Filson urges credit unions to carefully review these ten questions before considering any bank purchase.
Contactless and Digital: The Shift of Payment Options and Where They Go from Here
Linda Stearns reflects on the shift to contactless payments and digital wallets over the last couple years and how this will affect payments going forward.
Beware of Ideas That Are Not Your Business
John Beauchamp urges credit unions not to be blinded by flashy ideas and technologies that bring nothing to the business—or their members—except glitz and glamor.
Cracking the Code: Millennials and Gen Z
Figuring out how to market to Millennials and Gen Z seems to be a riddle with no answer, but the code might have finally been cracked. Emily Claus dives into what younger generations want from the financial institutions and how your credit union can get on track.
Executives on Leadership: What Leadership Quality Is Not on the List?
Reflecting on the topic of great leadership qualities, Alycia Meyers shares what essential traits the CU*Answers’ Executive Team believes are often looked over.
Tea Time with Tony: Accordions…Good for Polka, Bad for Website User Experience
Web Developer Tony Muka warns credit unions to stay away from the allure of website accordions or they may risk losing user experience and accessibility.
NCUA Leadership is in a Rut, Part 2
Chip Filson continues his criticism of NCUA leadership, policy, and top-down mandates that offer no input from the credit union community.
I’m Uncomfortable and Loving It (and You Should Be Too)!
Stepping outside our comfort zones can be, well, uncomfortable. But staying in them, John Beauchamp argues, is even worse and will prevent your credit union from growing and learning.
Don’t Shoot The Analyst!
Data Analyst Sarah Ashby urges credit unions to go into their data analyses with opens minds, leave their preconceived notions at the door, and to please not shoot the messenger!
