eStatement Notifications: Useful or Useless?

eStatement Notifications: Useful or Useless?

Dawn Moore reflects over the history of electronic statements and ponders what purpose – if any – they currently serve for members.

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Behind the Scenes of Quality Control

Behind the Scenes of Quality Control

Vice President of Quality Control Mary VanAntwerp offers a special look behind the curtains of her department to reveal the secrets of software development and testing.

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Would Your Electronic Document Process Take You to the Championship?

Would Your Electronic Document Process Take You to the Championship?

Coach Kyle Karnes wants to make sure your credit union team – and your electronic documents process – is ready to not just make it all the way to the big game, but take home the trophy.

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Operational Change at the Core is a Critical Skill Set

Operational Change at the Core is a Critical Skill Set

Operations Manager Jeff Miller discusses the complexity that comes along with consistently updating and improving on products, and what his team is doing to make this process a priority.

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Five Must-Have WordPress Plugins for Your Credit Union Website

Five Must-Have WordPress Plugins for Your Credit Union Website

In a sea of plugin options for your WordPress site, CU*Answers Creative Director David Damstra lays out what five plugins should be on the top of your list.

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The Four Primary Challenges Facing Credit Union CIOs Today and How to Address Them

The Four Primary Challenges Facing Credit Union CIOs Today and How to Address Them

CU*Answers CEO Randy Karnes discusses what he believes to be the four major things CIOs should be focusing on ensure their credit unions stay up-to-date and in the game.

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Continuity at the Core: Documenting Your Response Plan

Continuity at the Core: Documenting Your Response Plan

In the fourth installment of his series on Business Continuity Planning, Jim Lawrence recaps the first three articles and discusses how your plan should be laid out and documented.

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Managing Cybersecurity Incidents

Managing Cybersecurity Incidents

In the case of a data or security breach, there are numerous things to consider before and after. What precautions do you have set up? Do you have a response system in place in the event of a breach? Patrick Sickels highlights specific case studies and what mistakes you should avoid.

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Rethinking Traditional Operations Management at the Core

Rethinking Traditional Operations Management at the Core

CUSO Magazine sat down with Jim Lawrence, VP of Business Continuity and Operations for CU*Answers, to discuss his CUSO’s collaboration between Operations Management and Business Continuity and why others might want to consider following their lead.

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The Evolving Landscape of Mobile Technologies

The Evolving Landscape of Mobile Technologies

Barb Cooper discusses the growth of mobile technologies during the COVID-19 pandemic and debates what the future might hold for such technologies after the pandemic passes.

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