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An Effective Process for Training New Team Members

An Effective Process for Training New Team Members

Everyone learns in different ways, meaning it can be hard to know what methods will work best for new team members. Vice President of Client Services and Education, Laura Welch-Vilker offers insight into the most effective ways to train your new credit union staff, and what will provide the best long-term retention and understanding.

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Understanding Your ATM, Debit or Credit Card Portfolios

Understanding Your ATM, Debit or Credit Card Portfolios

Heather French dives in on the importance of understanding your cards portfolio and how you can use this information to benefit not only your members, but the credit union as well.

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The Need for “Around-The-Clock” Customer Service

The Need for “Around-The-Clock” Customer Service

Living the nine to five life can make it difficult to do business with your credit union. Kasey Hawkins sees the need for around-the-clock customer service, and she has a few ideas on how her (and your) credit union can achieve that.

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What Credit Unions Can Learn from Bank Purchases

What Credit Unions Can Learn from Bank Purchases

Why do bank shareholders get a better deal during an acquisition by a credit union than member-owners in a credit union merger? Chip Filson breaks down the financial details of the two, and wonders why merged credit union owners get a raw deal.

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The Evolution of Currency: Person-to-Person Payments

The Evolution of Currency: Person-to-Person Payments

From bartering how many how many apples a sheep is worth to sending payments electronically via our phones, person-to-person transactions have come a long way. Nicole Cooper discusses the benefits of these new methods, and how credit unions and members can get the most out of them.

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