Your Marketing Co. CEO Bob McDonald responds to Todd Marksberry’s recent article on mergers, and argues that merging should be the last resort for financially viable “boutique” credit unions. Foresight and a solid succession plan should be the first order of business to protect the interests of the credit union’s members, instead of its managers.
Chip Filson analyzes how a decline in bank branches might be a result of credit unions’ disruptive market strategies, following in behind banks and FinTechs to offer better service and cheaper products.
The NCUA has made another bid for third-party vendor authority, this time focusing on AI technology. Citing shortcomings with small credit unions, the NCUA argues that their intervention is necessary for both security and financial reasons.
Kyle Karnes urges credit unions to evaluate which channels and tools they may be overlooking in order to work with members remotely.
Vice President of Quality Control Mary VanAntwerp discusses the wave of self-service and automation and whether adopting that technology in software development is positive or negative.
