In their continued search for trusted and accessible financial education resources, members are turning en masse to artificial intelligence, trusting it to guide their financial decisions. Emily Claus discusses the appeal, but also why handing the piggy bank over the AI is ultimately a mistake.
The National Credit Union Administration released its 2026-2030 Strategic Plan. CUSO Magazine’s Esteban Camargo summarizes the NCUA’s goals and objectives.
Following the reduction in staff by nearly a quarter, the NCUA claimed it was delivering millions in cost savings to credit unions. However, the numbers show a different outcome: an increase in total spending even with fewer staff members, says Chip Filson.
While credit unions and their staff tend to operate on a reactive basis, solving problems as they come along, Ashleigh Craven shares how shifting to a proactive approach can make the most of your teams skills and increase operational efficiency.
Interchange income is a big part of credit union revenue, and U.S. Senators have it in their crosshairs. CUSO Magazine’s Esteban Camargo continues his financial education series with an explanation of interchange and the legislation proposed to change how it works.
