While AI is here to stay, and certainly has it’s strong points, Dave McCumber reminds us why members choose credit unions over banks: our human touch. In explaining the great uses for AI in collections, McCumber also stresses why we must maintain our human connection.
In your credit union or CUSO arsenal, your teams mostly likely have both heroes and cowboys who are critical to keeping things running. But how and when you deploy those can make all the difference, says Bob Anderson.
John Crews was sworn in by the President this week as the newest Chairman of the National Credit Union Administration. CUSO Mag’s Esteban Camargo reports.
The results of the 2026 #ILoveMyCreditUnion Day social media blitz are in! Emily Claus breaks down the history of the event, it’s resounding impact, and how your credit union can get involved in years to come.
In the second installment of her series on leadership and organizational alignment, Julie Gessner discusses how personal, team, and credit union leadership missions all influence one another.
