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The Keys to a Successful Member Onboarding Process

The Keys to a Successful Member Onboarding Process

How is your credit union welcoming new members? What processes do you have set up? Victoria Thornton urges credit unions to reach out regularly through a number of channels to update and inform new members.

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Five Keys to Good Customer Service Part Four: Hands-On Learning

Five Keys to Good Customer Service Part Four: Hands-On Learning

In the fourth installment of her series on good customer service, Morgan VanEnk covers a vital technique to training new and old team members: hands-on learning.

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Merger or Acquisition: The Importance of Word Selection

Merger or Acquisition: The Importance of Word Selection

Merger, acquisition, are they really that different? Chip Filson thinks so, and says bank acquisitions are not in the interest of existing members.

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Credit Union Trade Groups Renew Push for Member Business Loan Cap Increase

Credit Union Trade Groups Renew Push for Member Business Loan Cap Increase

David Baumann of the Washington CU Daily reports on credit union trade groups who are renewing their call for Congress to lift the credit union Member Business Lending cap, saying the limit is an arbitrary restriction that keeps financial institutions from providing crucial assistance during the coronavirus economic crisis.

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Read This Not That: Tips for Capturing Your Reader’s Attention

Read This Not That: Tips for Capturing Your Reader’s Attention

When it comes to sending out emails, whether to members or staff, it may seem pretty straightforward. But if you want to really capture your readers attention, there are some steps you can take improve your communication quality. Andrew Macmillan has the good stuff.

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