Julie Gessner interviews 1st Street Credit Union President and CEO Arthur Hart on why his credit union has made staff training such an important part of their daily operations.
Contrary to popular belief, no member has “a” credit score, they have several, all of which can vary greatly depending on the scoring system. Pete Winninger compares various scores and methods to help you determine the best fit for your credit union and members.
In the fourth installment of her series on good customer service, Morgan VanEnk covers a vital technique to training new and old team members: hands-on learning.
In an interview with Trey Hawkins, Deputy Chief of Political Affairs at CUNA, Alycia Meyers details how CUNA is working to get more credit union members voting through their Credit Unions Vote initiative.
Joanna Eckrich explores the life of Edward Filene, the Father of the American Credit Union System, on his inspiration for, and journey to bringing credit unions to America.
In an age where everything needs to be fast paced, knowing a good keyboard shortcut or two can help you keep up to speed. Sure, we all know how to copy and paste, but Mike Glazer has a few lesser-known tricks up his sleeve.
A startling number of people know absolutely nothing about credit unions. Do they have mobile banking? Are they open for anyone to join? Are they even insured? Coming from the perspective of someone who once believed these things, Emily Claus examines the most common misconceptions regarding credit unions and where they can be corrected.
Chris Shelton know that when it comes to planning your credit union’s backup and retention plan, it can be difficult to understand all the components that go into storing data and what will work best for your credit union. Thankfully, he’s here to help you figure it out.