Operations: A Necessary Paradox

Operations: A Necessary Paradox

Jeff Miller tells the tale of the invisible hero working day and night to keep your credit union running. However, once you notice him, it’s because something’s gone wrong. His name: Operations.

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Decade in Review: Ten Big Things That Happened to the Credit Union Industry in the 2010s

Decade in Review: Ten Big Things That Happened to the Credit Union Industry in the 2010s

As we dance off into a new decade, Emily Claus takes a look behind to examine the top trends, technologies, and moments that defined the credit union industry in the 2010s.

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An Effective Process for Training New Team Members

An Effective Process for Training New Team Members

Everyone learns in different ways, meaning it can be hard to know what methods will work best for new team members. Vice President of Client Services and Education, Laura Welch-Vilker offers insight into the most effective ways to train your new credit union staff, and what will provide the best long-term retention and understanding.

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Board Member Liability in an Age of Litigation Part 2: Insurance and Fraud Prevention

Board Member Liability in an Age of Litigation Part 2: Insurance and Fraud Prevention

In the second part of his educational series on board member liability, Patrick Sickels discusses insurance coverage that can protect a board, and the issues that can arise when the board isn’t ensuring a strong supervisory committee.

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Board Member Liability in an Age of Litigation Part 1: Duties and Case Studies

Board Member Liability in an Age of Litigation Part 1: Duties and Case Studies

In a time of growing legal pressure for credit union board members, Patrick Sickels covers the most important legal requirements and case study examples in this two part series.

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Get to Know CU*Answers Client Services and Education leaders Laura Welch-Vilker and Kasey Woodhead

Get to Know CU*Answers Client Services and Education leaders Laura Welch-Vilker and Kasey Woodhead

Get to know Laura Welch-Vilker, CU*Answers VP of Client Services and Education, and Kasey Woodhead, Client Services assistant manager. We sat down with them and asked him about the Western Region Shift at CU*Answers, and what that’s meant for the team and clients.

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