Five Keys to Good Customer Service Part Four: Hands-On Learning

Five Keys to Good Customer Service Part Four: Hands-On Learning

In the fourth installment of her series on good customer service, Morgan VanEnk covers a vital technique to training new and old team members: hands-on learning.

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This Year I Voted as a Credit Union Member and You Can Too!

This Year I Voted as a Credit Union Member and You Can Too!

In an interview with Trey Hawkins, Deputy Chief of Political Affairs at CUNA, Alycia Meyers details how CUNA is working to get more credit union members voting through their Credit Unions Vote initiative.

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The Struggle of De Novo Credit Unions

The Struggle of De Novo Credit Unions

Does the credit union industry stand a chance when the NCUA has made it almost impossible for new charters? Emily Claus discusses the difficulties facing startups, how far we’ve fallen, and what can be done about it.

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Edward Filene, Father of the American Credit Union System

Edward Filene, Father of the American Credit Union System

Joanna Eckrich explores the life of Edward Filene, the Father of the American Credit Union System, on his inspiration for, and journey to bringing credit unions to America.

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Keyboard Shortcuts to Make Your Life a Little Easier

Keyboard Shortcuts to Make Your Life a Little Easier

In an age where everything needs to be fast paced, knowing a good keyboard shortcut or two can help you keep up to speed. Sure, we all know how to copy and paste, but Mike Glazer has a few lesser-known tricks up his sleeve.

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Educating People on Credit Unions: Missed Opportunities and Misconceptions

Educating People on Credit Unions: Missed Opportunities and Misconceptions

A startling number of people know absolutely nothing about credit unions. Do they have mobile banking? Are they open for anyone to join? Are they even insured? Coming from the perspective of someone who once believed these things, Emily Claus examines the most common misconceptions regarding credit unions and where they can be corrected.

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Take a Step Back to Plan Your Backup Strategy

Take a Step Back to Plan Your Backup Strategy

Chris Shelton know that when it comes to planning your credit union’s backup and retention plan, it can be difficult to understand all the components that go into storing data and what will work best for your credit union. Thankfully, he’s here to help you figure it out.

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Operations: A Necessary Paradox

Operations: A Necessary Paradox

Jeff Miller tells the tale of the invisible hero working day and night to keep your credit union running. However, once you notice him, it’s because something’s gone wrong. His name: Operations.

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Decade in Review: Ten Big Things That Happened to the Credit Union Industry in the 2010s

Decade in Review: Ten Big Things That Happened to the Credit Union Industry in the 2010s

As we dance off into a new decade, Emily Claus takes a look behind to examine the top trends, technologies, and moments that defined the credit union industry in the 2010s.

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An Effective Process for Training New Team Members

An Effective Process for Training New Team Members

Everyone learns in different ways, meaning it can be hard to know what methods will work best for new team members. Vice President of Client Services and Education, Laura Welch-Vilker offers insight into the most effective ways to train your new credit union staff, and what will provide the best long-term retention and understanding.

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