Understanding Contract Terms and Risk Assessments

Understanding Contract Terms and Risk Assessments

Patrick Sickels provides a look into contract terms that credit unions should watch out for and understand before signing on the dotted line.

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Creating a Tried-and-True Training Program

Creating a Tried-and-True Training Program

There’s no one perfect method for developing a great training program, but Sarah Ashby has created a tried-and-true system to make sure you have all your bases covered.

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Why Aren’t Your Members Attending Your Annual Membership Meeting?

Why Aren’t Your Members Attending Your Annual Membership Meeting?

Annual meetings are essential for keeping your member-owners informed and invested in the credit union, so how do you get your members in the door? Melissa Fulgenzi shares her thoughts after attending annual meetings at multiple credit unions.

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Behind the Scenes of the 5300 Call Report

Behind the Scenes of the 5300 Call Report

The 5300 Call Report can be a daunting task for a credit union to complete. Karen Sorensen shares her CUSO’s efforts to make this process easier for credit unions.

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Quick Troubleshooting Tips From the IT Pros

Quick Troubleshooting Tips From the IT Pros

Network Engineer Matt Taber discusses some easy troubleshooting methods that anyone, not just the IT gurus, can test out when they’re having issues

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Revival: How Investing in Education is Transforming Business for One Credit Union

Revival: How Investing in Education is Transforming Business for One Credit Union

Julie Gessner interviews 1st Street Credit Union President and CEO Arthur Hart on why his credit union has made staff training such an important part of their daily operations.

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Hamilton: The Credit Union Connection

Hamilton: The Credit Union Connection

While most associate Lin Manuel Miranda with his musicals, Chip Filson tells of his family’s history with credit unions in Puerto Rico and contemplates how our credit unions could support the island after disaster.

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You Don’t Have One Credit Score, You Have Many

You Don’t Have One Credit Score, You Have Many

Contrary to popular belief, no member has “a” credit score, they have several, all of which can vary greatly depending on the scoring system. Pete Winninger compares various scores and methods to help you determine the best fit for your credit union and members.

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Five Keys to Good Customer Service Part Four: Hands-On Learning

Five Keys to Good Customer Service Part Four: Hands-On Learning

In the fourth installment of her series on good customer service, Morgan VanEnk covers a vital technique to training new and old team members: hands-on learning.

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This Year I Voted as a Credit Union Member and You Can Too!

This Year I Voted as a Credit Union Member and You Can Too!

In an interview with Trey Hawkins, Deputy Chief of Political Affairs at CUNA, Alycia Meyers details how CUNA is working to get more credit union members voting through their Credit Unions Vote initiative.

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