Revival: How Investing in Education is Transforming Business for One Credit Union

Revival: How Investing in Education is Transforming Business for One Credit Union

Julie Gessner interviews 1st Street Credit Union President and CEO Arthur Hart on why his credit union has made staff training such an important part of their daily operations.

Read more
Hamilton: The Credit Union Connection

Hamilton: The Credit Union Connection

While most associate Lin Manuel Miranda with his musicals, Chip Filson tells of his family’s history with credit unions in Puerto Rico and contemplates how our credit unions could support the island after disaster.

Read more
You Don’t Have One Credit Score, You Have Many

You Don’t Have One Credit Score, You Have Many

Contrary to popular belief, no member has “a” credit score, they have several, all of which can vary greatly depending on the scoring system. Pete Winninger compares various scores and methods to help you determine the best fit for your credit union and members.

Read more
Five Keys to Good Customer Service Part Four: Hands-On Learning

Five Keys to Good Customer Service Part Four: Hands-On Learning

In the fourth installment of her series on good customer service, Morgan VanEnk covers a vital technique to training new and old team members: hands-on learning.

Read more
This Year I Voted as a Credit Union Member and You Can Too!

This Year I Voted as a Credit Union Member and You Can Too!

In an interview with Trey Hawkins, Deputy Chief of Political Affairs at CUNA, Alycia Meyers details how CUNA is working to get more credit union members voting through their Credit Unions Vote initiative.

Read more
The Struggle of De Novo Credit Unions

The Struggle of De Novo Credit Unions

Does the credit union industry stand a chance when the NCUA has made it almost impossible for new charters? Emily Claus discusses the difficulties facing startups, how far we’ve fallen, and what can be done about it.

Read more
Edward Filene, Father of the American Credit Union System

Edward Filene, Father of the American Credit Union System

Joanna Eckrich explores the life of Edward Filene, the Father of the American Credit Union System, on his inspiration for, and journey to bringing credit unions to America.

Read more
Keyboard Shortcuts to Make Your Life a Little Easier

Keyboard Shortcuts to Make Your Life a Little Easier

In an age where everything needs to be fast paced, knowing a good keyboard shortcut or two can help you keep up to speed. Sure, we all know how to copy and paste, but Mike Glazer has a few lesser-known tricks up his sleeve.

Read more
Educating People on Credit Unions: Missed Opportunities and Misconceptions

Educating People on Credit Unions: Missed Opportunities and Misconceptions

A startling number of people know absolutely nothing about credit unions. Do they have mobile banking? Are they open for anyone to join? Are they even insured? Coming from the perspective of someone who once believed these things, Emily Claus examines the most common misconceptions regarding credit unions and where they can be corrected.

Read more
Take a Step Back to Plan Your Backup Strategy

Take a Step Back to Plan Your Backup Strategy

Chris Shelton know that when it comes to planning your credit union’s backup and retention plan, it can be difficult to understand all the components that go into storing data and what will work best for your credit union. Thankfully, he’s here to help you figure it out.

Read more