Why Credit Unions are the Best Financial Institutions for Gen Z

Why Credit Unions are the Best Financial Institutions for Gen Z

Gen Z isn’t as much of a mystery as we’d like to believe. In fact, their needs from a financial institution are fairly straightforward. Ashley LomBombard shares what motivates younger generations when choosing a financial institution and how your credit union can ensure you’re number one on their list!

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Cross Border Payments: How Credit Unions Can Remain Vital

Cross Border Payments: How Credit Unions Can Remain Vital

In the race to keep up with new technologies and member expectations, Almond FinTech’s Howard Davidson encourages credit unions not to overlook an essential and increasingly popular service: cross-border payments.

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Eltropy Unveils Industry’s First Unified Digital Conversations Platform for CFIs 

Eltropy Unveils Industry’s First Unified Digital Conversations Platform for CFIs 

Eltropy announced today that it has revamped its Video Banking and fully integrated it with its Enterprise Texting, Digital Contact Center and AI capabilities that comprise its Unified Digital Conversations Platform—which now offers the industry’s first, completely unified approach to a community financial institution’s (CFIs) conversations with its members and customers. 

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Why AI Cannot Replace Your Writer: Part One

Why AI Cannot Replace Your Writer: Part One

AI-generated writing can seem like magic, one that many writers were certain would make them disappear. But once you pull back the curtain, the method is fraught with errors, legal and ethical debates, and lifeless content. Emily Claus shares why AI isn’t ready to replace your writer and why depending on it can be risky.

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Don’t Let New Technology Determine Your Strategy

Don’t Let New Technology Determine Your Strategy

John Beauchamp urges credit unions not to invest in new technology for the sake of being trendy and to remember that technology is meant to support a credit union’s strategy, not dictate it

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Code Books: The Key to Unlocking Your Data

Code Books: The Key to Unlocking Your Data

Whether we are aware of them or not, we use codes constantly in our everyday lives, and credit unions are no different. George Hopper explains why cultivating a code book is beneficial for your credit union, your data, and your members.

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Technology Versus Slow Checkouts

Technology Versus Slow Checkouts

In a world of self-service and convenience, Chip Filson examines ways in which companies are looking to slow things down and connect with their customers and how that might apply to credit unions.

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Eastman Credit Union Teams Up With Arkatechture

Eastman Credit Union Teams Up With Arkatechture

Arkatechture CUSO, a technology company dedicated to empowering organizations with a better understanding of their business through data, has formed a partnership with Eastman Credit Union.

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How to Manage Employees in Tech-Based Roles When You Aren’t

How to Manage Employees in Tech-Based Roles When You Aren’t

Being a manager requires keeping up with all your employees and their work. But what do you do when tasked with managing an employee whose work you don’t understand? Sarah Sweet provides insight on managing IT by focusing on the person, not the task.

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Bold Vision for a Bold Future: A Case Study in Eliminating In-Person Teller Lines

Bold Vision for a Bold Future: A Case Study in Eliminating In-Person Teller Lines

In the age of self-service, many credit unions are asking themselves if they need a teller line anymore or if it can be done away with. Rick Preble of RVA Financial Credit Union has done exactly that, replacing his teller lines with ITMs. John Beachamp examines the motive behind the decision, the process, and how members took the shift.

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