Behind the Scenes of the 5300 Call Report

Behind the Scenes of the 5300 Call Report

The 5300 Call Report can be a daunting task for a credit union to complete. Karen Sorensen shares her CUSO’s efforts to make this process easier for credit unions.

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Quick Troubleshooting Tips From the IT Pros

Quick Troubleshooting Tips From the IT Pros

Network Engineer Matt Taber discusses some easy troubleshooting methods that anyone, not just the IT gurus, can test out when they’re having issues

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Credit Unions vs. FinTechs: Competition or a Learning Opportunity?

Credit Unions vs. FinTechs: Competition or a Learning Opportunity?

After attending CO-OP Financial Service’s THINK event, Emily Claus debates the rising popularity of FinTech companies, their business models, and what threat they might pose to credit unions.

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Online Banking Fraud Prevention: The Overlooked Superpower

Online Banking Fraud Prevention: The Overlooked Superpower

While everyone is looking for a new, fail-safe solution to online banking fraud, Seth Longcore maintains that an excellent solution has been around for awhile, people just aren’t using it.

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The Evolution of Tellers: Past, Present, and Future

The Evolution of Tellers: Past, Present, and Future

Emily Claus takes a trip through the evolution of the teller role and speculates what the future of the position may look like in the face of improving technology.

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From Manager to Virtual Manager: Methods for Staying in Contact with Your Team

From Manager to Virtual Manager: Methods for Staying in Contact with Your Team

While many of us are getting ready to return to our offices and desks, others are seeing work from home turn into a completely virtual position now and in the future. Whether in different offices or remote, how can managers help their teams in a virtual environment in the long term? Kasey Hawkins has a few ideas.

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I’m Uncomfortable and Loving It (and You Should Be Too)!

I’m Uncomfortable and Loving It (and You Should Be Too)!

Stepping outside our comfort zones can be, well, uncomfortable. But staying in them, John Beauchamp argues, is even worse and will prevent your credit union from growing and learning.

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Go Digital or Risk Being Left Behind

Go Digital or Risk Being Left Behind

Web Developer and Credit Union Board Chairperson Kurt Hansen discusses why credit unions need to be focusing on digital support for their members–or risk being left behind.

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eStatement Notifications: Useful or Useless?

eStatement Notifications: Useful or Useless?

Dawn Moore reflects over the history of electronic statements and ponders what purpose – if any – they currently serve for members.

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Behind the Scenes of Quality Control

Behind the Scenes of Quality Control

Vice President of Quality Control Mary VanAntwerp offers a special look behind the curtains of her department to reveal the secrets of software development and testing.

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