How to Manage Employees in Tech-Based Roles When You Aren’t

How to Manage Employees in Tech-Based Roles When You Aren’t

Being a manager requires keeping up with all your employees and their work. But what do you do when tasked with managing an employee whose work you don’t understand? Sarah Sweet provides insight on managing IT by focusing on the person, not the task.

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Bold Vision for a Bold Future: A Case Study in Eliminating In-Person Teller Lines

Bold Vision for a Bold Future: A Case Study in Eliminating In-Person Teller Lines

In the age of self-service, many credit unions are asking themselves if they need a teller line anymore or if it can be done away with. Rick Preble of RVA Financial Credit Union has done exactly that, replacing his teller lines with ITMs. John Beachamp examines the motive behind the decision, the process, and how members took the shift.

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Five Things You Should Know About Your Internet Domain Name

Five Things You Should Know About Your Internet Domain Name

Web Developer Tony Muka shares five things all credit unions should know about their domain name and how they can find that information.

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The Benefits of Card Controls and Push Notifications

The Benefits of Card Controls and Push Notifications

With self-service still at the forefront of banking, offering members features such as card controls and push notifications seems like a no-brainer. But how do these features work and what benefits will they provide your members? Nicole Cooper shares her thoughts.

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Top Five Reasons Your Credit Union Should Be Using Online Forms

Top Five Reasons Your Credit Union Should Be Using Online Forms

Is your credit union taking advantage of online forms? Kristian Daniel argues you should be and explains what benefits they offer your members and your credit union.

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The Secret to Planning a Hybrid Event

The Secret to Planning a Hybrid Event

Julie Gessner sat down with friend and hybrid meeting expert Michelle Bottrall to talk about how it’s not enough to just do in-person or online-only events; you need to provide attendees with a hybrid experience.

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Four Things Credit Union Executives Should Do About Cybersecurity Right Now

Four Things Credit Union Executives Should Do About Cybersecurity Right Now

Dave Wordhouse covers four areas where credit union executives can look to improve their cybersecurity right now.

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Should We Conduct Collections Through Text and Email?

Should We Conduct Collections Through Text and Email?

Jerry Collins contemplates the system in which credit unions implement new processes only for regulators to step in and tell them they did it wrong and considers how we can change this dynamic—specifically in regards to collections via email and text.

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Security Weaknesses You May Be Overlooking

Security Weaknesses You May Be Overlooking

As part of cybersecurity month, Emily Claus shares why credit unions need to carefully consider who they partner with, how they’re creating friction in the user experience, and what risks might slip through the cracks.

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Cybersecurity: Tips from Experts

Cybersecurity: Tips from Experts

Julie Gessner interviews a panel of cybersecurity experts to get answers to some of your biggest questions and discusses what steps you can take to protect your credit union and your members.

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