In the fourth installment of her series on good customer service, Morgan VanEnk covers a vital technique to training new and old team members: hands-on learning.
When it comes to sending out emails, whether to members or staff, it may seem pretty straightforward. But if you want to really capture your readers attention, there are some steps you can take improve your communication quality. Andrew Macmillan has the good stuff.
In an interview with Trey Hawkins, Deputy Chief of Political Affairs at CUNA, Alycia Meyers details how CUNA is working to get more credit union members voting through their Credit Unions Vote initiative.
Joanna Eckrich explores the life of Edward Filene, the Father of the American Credit Union System, on his inspiration for, and journey to bringing credit unions to America.
As we celebrate the 75th anniversary of VE-Day, Chip Filson reflects on other contributions made by the Greatest Generation that helped shape the future of America.
In an age where everything needs to be fast paced, knowing a good keyboard shortcut or two can help you keep up to speed. Sure, we all know how to copy and paste, but Mike Glazer has a few lesser-known tricks up his sleeve.
As we dance off into a new decade, Emily Claus takes a look behind to examine the top trends, technologies, and moments that defined the credit union industry in the 2010s.
Everyone learns in different ways, meaning it can be hard to know what methods will work best for new team members. Vice President of Client Services and Education, Laura Welch-Vilker offers insight into the most effective ways to train your new credit union staff, and what will provide the best long-term retention and understanding.