Is the race to merge folly? Chip Filson believes that by discarding member focus and legacy for the sake of growth we undermine the public’s faith in cooperative design. And that might spell disaster for credit unions in the long run.
Cooperatives are uniquely positioned to respond well to crises thanks to their ownership structure and mission. But responding well takes more than just that. Chip Filson details what credit unions and their leaders need to do in those situations.
Writing shouldn’t just be a skill, it should be a core competency of your organization. Dawn Moore questions whether your credit union truly grasps the importance of writing, and suggests ways to have it play a bigger role.
If the Federal Home Loan Bank (FHLB) and Central Liquidity Facility (CLF) are both “lenders of last resort” why is the CLF deemed so unappealing? How is the FHLB system so much more relevant for credit unions than their own liquidity backstop? Chip Filson might know why.
The Five Keys to Good Customer Service Part Two: The Customer May Not Always Be Right, But Neither Are You
“The customer is always right” is a saying as old as time, though it’s certainly not always accurate. Client Service Representative Morgan VanEnk reminds customers and workers alike that neither one is always correct, and working together is the best way to get any problem solved.