We Need Paper Receipts Like We Need Plastic Straws

We Need Paper Receipts Like We Need Plastic Straws

Why do we get straws by default when we don’t always use them? Why are we still printing receipts when the majority end up in the trash? Bob Anderson opines on our practice of printing receipts for everything, and why we should stop this practice in a time of digital solutions.

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Harnessing the Power of Cooperation and Collaboration

Harnessing the Power of Cooperation and Collaboration

CU*Answers CEO Randy Karnes discusses the power of harnessing the power of collaboration and cooperation, and why it needs to be approached as an effective business design for win-win outcomes.

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Recapping the June NCUA Board Meeting

Recapping the June NCUA Board Meeting

In this new CUSO Magazine series, Vic Pantea recaps the NCUA’s board meetings, giving his spin on the topics discussed and thoughts on decisions made by the board members.

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Managing Third-Party Projects – You’re Probably the Pig!

Managing Third-Party Projects – You’re Probably the Pig!

When arranging a project between third-parties, who’s in charge of ensuring your goals are met? If you’ve ever had a project not go the way you hoped, you may not have realized that you were the project manager!

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Why Should We Do Our Best to Change the NCUA Board Member Selection Approach?

Why Should We Do Our Best to Change the NCUA Board Member Selection Approach?

In this op-ed originally appearing in Tell Me Why I’m Wrong, Randy explains why CUSOs need to step up and take a bigger role in the NCUA board member selection process for the sake of the industry at large.

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Are Credit Unions Afraid to Do Market Research with Their Members?

Are Credit Unions Afraid to Do Market Research with Their Members?

“Don’t tell my members about how they can do that. They might start getting ideas!” Why do credit unions treat free to use products and features as something to hide from their members? Why not use that member curiosity to reconsider strategy? Dawn Moore, an investigation.

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“I’m Not Your Daughter”, and Other Stupid Things You’re Doing

“I’m Not Your Daughter”, and Other Stupid Things You’re Doing

Is a generational approach to marketing the wrong way to approach your members. In so many words… Yes. Xtend CEO Liz Winninger explains why a blanket approach to marketing generations, which themselves contain wide ranges of ages, is a fool’s errand.

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How Come Dave Ramsey Tells People to Use a Debit Card for Everything…But I Can’t Buy a New Big Screen TV With Mine?

How Come Dave Ramsey Tells People to Use a Debit Card for Everything…But I Can’t Buy a New Big Screen TV With Mine?

My Beef with Credit Unions — In this CUSO Magazine series, a long-time credit union member and industry insider vents about the decisions credit unions make in their day-to-day operations, and wonders why they take that strategy. In this second edition: why can’t I use my debit card to buy a TV and why won’t the credit union explain why?

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Going Back to the Basics to Prevent Embezzlement

Going Back to the Basics to Prevent Embezzlement

A recent high profile embezzlement case has the credit union industry wondering how this could happen. Jim Vilker dives into it and credits part of the failure with a lack of basic oversight and best practices. What could credit unions change now to prevent the preventable?

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Your Approach to Online Banking May Leave Your Members Vulnerable

Your Approach to Online Banking May Leave Your Members Vulnerable

It’s like they always say: cybersecurity is like riding a bike. Wait, what? Read on to find out what a hard crash can teach us about cybersecurity. Are we letting members be good stewards of their digital security or are willingly replacing their ability to be self-reliant with convenience?

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