Understanding the Member Perspective: An Experiment

Understanding the Member Perspective: An Experiment

Taking a step back from the CUSO end of things, Bob Anderson experiments with seeing things from the members’ perspective and walking in their shoes to see what he can learn and where his CUSO can improve.

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The Value of Organization within an Organization

The Value of Organization within an Organization

Organization is an often overlooked job skill for an employee. But the ability to plan, prioritize, and achieve goals can save your credit union or CUSO time and money (and you hassle). For some people, organization comes easy; others find it to be challenging. Getting into a routine with your...

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Getting the Best Leadership for the NCUA

Getting the Best Leadership for the NCUA

NCUA board member selection is a process that has slipped away from the credit union industry. One in which board members are not selected based on their familiarity or connection to the industry, but thanks to political favors. Chip Filson says it’s time credit unions spoke up and changed this.

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Web Design: Let’s Get Down to the Nitty Gritty

Web Design: Let’s Get Down to the Nitty Gritty

While it’s important to consider the whole picture when planning out a website, designer Travis Root warns to not let focusing on the whole picture be an excuse to avoid diving into the nitty gritty.

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The Art of Confidentiality

The Art of Confidentiality

As someone who deals with confidentiality on a daily basis, Mary Sweeny wants to remind credit unions and employees that information leaks don’t just come from failed cybersecurity measures.

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NCUA’s Dire Warnings for NCUSIF: Credit Unions Must Pay Attention

NCUA’s Dire Warnings for NCUSIF: Credit Unions Must Pay Attention

Does the NCUA Board have a solid grasp of the NCUSIF? Chip Filson doesn’t believe so, and warns that credit unions must watch over their investment more carefully or be swept away in rampant government spending.

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Five Keys to Good Customer Service Part Four: Hands-On Learning

Five Keys to Good Customer Service Part Four: Hands-On Learning

In the fourth installment of her series on good customer service, Morgan VanEnk covers a vital technique to training new and old team members: hands-on learning.

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Merger or Acquisition: The Importance of Word Selection

Merger or Acquisition: The Importance of Word Selection

Merger, acquisition, are they really that different? Chip Filson thinks so, and says bank acquisitions are not in the interest of existing members.

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Banks are Currently the Envy of Credit Unions When It Comes to De Novos

Banks are Currently the Envy of Credit Unions When It Comes to De Novos

When it comes to supporting start up financial institutions, the banking industry is beating the credit union industry at its own game. Vic Pantea shares the FDIC’s commitment to de novos and what the NCUA can learn from them.

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Scale and the Law of Diminishing Returns

Scale and the Law of Diminishing Returns

What can Houston’s highway system teach credit unions? Chip Filson says sometimes seeking scale to solve perceived issues can have unintended consequences.

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