CUSO Magazine Supervising Editor Esteban Camargo urges caution when it comes to evaluating new NCUA board member Kyle Hauptman, citing McWatters as a cautionary tale of early promise and a disappointing end.
Chip Filson reflects on Kyle Hauptman’s first NCUA board meeting, how he chose to break from the script, and what it may predict for the rest of his time on the NCUA.
In the final article of her series on customer service, Morgan VanEnk delivers her last piece of advice: be prepared and stay engaged.
Mergers may seem like a sound strategy for the individual institution, but are they a sound strategy for the industry and the member-owners who make them possible? Chip Filson doesn’t think so, and goes even further to say the process is broken against the member.
Chip Filson wonders whether members’ interests are protected in both credit union-bank acquisitions and mergers, or only the former.
In the middle of a pandemic, it can seem impossible for credit unions to stay connected to their communities, but Emily Claus offers a reminder that staying connected isn’t a choice, it’s essential to what defines credit unions.
As we celebrate this holiday season, Chip Filson reminds us that doing good is very hard, but ultimately worth it. Sustained vision is difficult to maintain, but it’s not impossible and we have an obligation to our founding principles to fight for that vision.