Hamilton: The Credit Union Connection

Hamilton: The Credit Union Connection

While most associate Lin Manuel Miranda with his musicals, Chip Filson tells of his family’s history with credit unions in Puerto Rico and contemplates how our credit unions could support the island after disaster.

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When It Comes to NCUA Board Appointments, Wariness is Key

When It Comes to NCUA Board Appointments, Wariness is Key

CUSO Magazine Supervising Editor Esteban Camargo urges caution when it comes to evaluating new NCUA board member Kyle Hauptman, citing McWatters as a cautionary tale of early promise and a disappointing end.

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Hauptman’s First NCUA Board Meeting: A Ray of Hope

Hauptman’s First NCUA Board Meeting: A Ray of Hope

Chip Filson reflects on Kyle Hauptman’s first NCUA board meeting, how he chose to break from the script, and what it may predict for the rest of his time on the NCUA.

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Five Keys to Good Customer Service Part Five: Show Interest and Be Prepared

Five Keys to Good Customer Service Part Five: Show Interest and Be Prepared

In the final article of her series on customer service, Morgan VanEnk delivers her last piece of advice: be prepared and stay engaged.

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Merger Math in Credit Unions: A Deeply Flawed Process

Merger Math in Credit Unions: A Deeply Flawed Process

Mergers may seem like a sound strategy for the individual institution, but are they a sound strategy for the industry and the member-owners who make them possible? Chip Filson doesn’t think so, and goes even further to say the process is broken against the member.

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Happy New Year from the Editors

Happy New Year from the Editors

The editors of CUSO Magazine would like to wish you a Happy New Year and good tidings in 2021! We share our well wishes, a recap of 2020 for the publication, and some of the most popular articles from the year.

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Chairman Hood’s House Testimony: Members’ Interest Only Matters When Selling to a Bank

Chairman Hood’s House Testimony: Members’ Interest Only Matters When Selling to a Bank

Chip Filson wonders whether members’ interests are protected in both credit union-bank acquisitions and mergers, or only the former.

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Don’t Let Coronavirus Be a Barrier Between Your Credit Union and Your Community

Don’t Let Coronavirus Be a Barrier Between Your Credit Union and Your Community

In the middle of a pandemic, it can seem impossible for credit unions to stay connected to their communities, but Emily Claus offers a reminder that staying connected isn’t a choice, it’s essential to what defines credit unions.

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When Vision is Lost: Difficile Est Bonum Esse

When Vision is Lost: Difficile Est Bonum Esse

As we celebrate this holiday season, Chip Filson reminds us that doing good is very hard, but ultimately worth it. Sustained vision is difficult to maintain, but it’s not impossible and we have an obligation to our founding principles to fight for that vision.

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The Unseen Cooperative Advantage

The Unseen Cooperative Advantage

At a time of year when everything feels hectic, Chip Filson reminds us of the wisdom of patience, both with the holiday season and with finding solutions to problems ailing the credit union industry.

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