What Are You Assembling: Judgment Before the Board Meeting
Board strategy expert Lori E. Karas details how credit unions can reshape board meetings from places of mere approval into a place of true discussion and organizational decision making.
Crushing Serpents: Understanding Reptile Arguments in Litigation
In the rising tide of credit union litigation, Patrick Sickels warns credit unions to be on the lookout for reptile arguments aimed at making the credit union look morally irresponsible and shares how you can defend against them to stop the snake.
The Chapter We Haven’t Written Yet
Dr. Jerri Bland talks about the chapter that credit unions have failed to write: the story of what happens not just post a core conversion, but once the follow ups and communication dwindle to nothing, and how CUSOs can correct this.
What a Cyberattack Taught Me About Leadership
After experiencing a cyberattack, CEO of Marquis, Satin Mirchandani, shares lesson he learned from the ordeal, including how to better prepare, respond, and rebuild trust after an attack.
Monitoring Insider Accounts
Fraud expert AJ Schalk reminds credit unions of the importance of monitoring insider accounts and what red flags you can keep an eye out for as you do so, to keep the credit union and its members’ money safe.
Scale Your Members, Not Your Staff
While credit unions and their staff tend to operate on a reactive basis, solving problems as they come along, Ashleigh Craven shares how shifting to a proactive approach can make the most of your teams skills and increase operational efficiency.
Meeting Customers Where They Are: Building Strong Financial Literacy Programs in a Hybrid Banking World
In a digital future, where credit union branches are less for routine transactions and more geared toward member support, Matthew D. Paul examines how credit unions can better utilize branches as centers for financial literacy education in addition to mobile learning.
You’ve Implemented AI: Now What?
As organizations are herded toward more and more AI programs, Dave Wordhouse offers words of advice on what to do with those AI systems after they’ve been implemented to ensure safety and soundness.
How Credit Unions Can Beat the Megabanks and Neobanks
In a banking world rife with banking options, from megabanks to trendy neo banks, credit unions can feel overwhelmed by the compeititon. Rick DeLisi explains how credit unions can take advantage of new technology to beat them at their own game.
Most Credit Unions Are Measuring the Wrong Thing
The Your Marketing Co team explains why measuring member satisfaction isn’t a winning strategy and why it won’t bring the results your credit union is hoping for, namely, because satisfaction is not loyalty.
