In the fourth installment of his series on Business Continuity Planning, Jim Lawrence recaps the first three articles and discusses how your plan should be laid out and documented.
Documentation is an essential process for succession planning and building a knowledge base for your company. Alycia Meyers details how her CUSO got employees from all departments involved and excited about participating.
CUSOs are formed for all sorts of reasons. Sometimes for access to tech, sometimes for lowered costs, sometimes for shared resources, and sometimes even all three. Scott Page shares some considerations credit unions should think through when forming a new CUSO.
Credit unions need to cover a lot of ground when it comes to compliance and regulations. Thankfully, Marvin Johnson has some advice on where you should be focusing your time and efforts.
Organization is an often overlooked job skill for an employee. But the ability to plan, prioritize, and achieve goals can save your credit union or CUSO time and money (and you hassle). For some people, organization comes easy; others find it to be challenging. Getting into a routine with your...
In part three of her series on providing excellent customer service, Morgan VanEnk shares the wonders and benefits of keeping a best practice not only for yourself, but for your team.
Writing shouldn’t just be a skill, it should be a core competency of your organization. Dawn Moore questions whether your credit union truly grasps the importance of writing, and suggests ways to have it play a bigger role.