In part two of her series on things credit unions need to be thinking about in the coming years, Emily Claus covers business continuity, the slow death of the checking account, and everything in between.
In response to last week’s article on things credit unions should focus on in 2021, Dawn Moore shares a story of two credit unions and how one excelled in member service during the pandemic while the other sat in silence.
2020 shook up the industry and its future trends all in one go. So what should credit unions focus on now? Emily Claus shares her input on Frank Diekmann’s list for ten things credit unions need to be focusing on in the coming years, as well as sharing ways credit unions can get started.
Reflecting on fifteen years working for a CUSO, Alycia Meyers shares her own perspective and the perspectives of four credit union leaders on what makes credit unions and our industry so unique.
Emily Claus takes a trip through the evolution of the teller role and speculates what the future of the position may look like in the face of improving technology.