The Need for “Around-The-Clock” Customer Service

The Need for “Around-The-Clock” Customer Service

Living the nine to five life can make it difficult to do business with your credit union. Kasey Hawkins sees the need for around-the-clock customer service, and she has a few ideas on how her (and your) credit union can achieve that.

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The New Capital: Member Data

The New Capital: Member Data

Chip Filson covers member data as the “new capital” and why credit unions should be teaching members to protect and value their own data.

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Data Strategies: 10 Simple Ways to Get Value from Your Data

Data Strategies: 10 Simple Ways to Get Value from Your Data

Thomas Hull wants you to make the most of your data, and he’s got ten easy tips to help you use that data to understand and serve your members better.

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What Millennials (and Pretty Much Everyone Else) Want

What Millennials (and Pretty Much Everyone Else) Want

Millennials tend to be a bit of a head scratcher when it comes to guessing what will appeal to them the most. Thankfully, Megan Ernsberger has solved the mystery, and as it turns out, they’re just like everyone else!

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The Best Way to Get Familiar With Your Products? Use Them!

The Best Way to Get Familiar With Your Products? Use Them!

Linda Stearns says if you’re offering it, you should be familiar with it. Take advantage of the best hands-on training available and try using your products!

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Pick Up the Phone! – The Importance of Calling Your Members

Pick Up the Phone! – The Importance of Calling Your Members

When was the last time you called your members? In an age of social media and internet communications, Jason Conrad proves that connecting over the phone is still important to member services.

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Collections: Making It About the Member, Not the Money

Collections: Making It About the Member, Not the Money

Collections manager, Jerry Collins, knows collections isn’t an easy job, but he’ll help you realize you might be going about it the wrong way, and that money isn’t the most important factor in the equation.

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The Hurdles to Considering a Data Processing Change

The Hurdles to Considering a Data Processing Change

When’s the right time to consider a core processing change? Sometimes it can seem like never what with bad experiences, juggling contracts, and reluctance to change. Scott Collins identifies how a cooperative solution can help lift you over the hurdles to making that change.

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