Credit Union Modernization: Combining Technology and People
Finding the right balance between self-service technology and human connection is essential for financial institutions. Bryan Doxford of AVANA discusses how credit unions can approach integrating new technologies while prioritizing both staff and employees.
Credit Union’s Opportunity to Reconnect with their Most “Essential” Members
Now that massive layoffs are beginning to hit white-collar workers, Chip Filson urges credit unions to offer their support, while never forgetting the essential members that got them to where they are today.
The Importance of Product Maintenance
Too often, credit unions roll out a product only to forget about it and any potential updates or improvements the product might need. Kristian Daniel emphasizes the importance of continuous product maintenance and the possible ramifications of failing to do so.
Technology Versus Slow Checkouts
In a world of self-service and convenience, Chip Filson examines ways in which companies are looking to slow things down and connect with their customers and how that might apply to credit unions.
Losing the Love: Reaching More Than Disengaged Members
Don’t wait for a member to close their account before reaching out and engaging, says data analyst Sarah Ashby. The time to reach out is now, and your data can help you figure out where to start.
Connecting Personally and Authentically With Members
Credit unions are meant to have a genuine care for their members and communities, but too often, that whittles down to nothing more than a marketing tactic. Emily Claus discusses how to balance the need for growth and digital methods with building a personal connection.
Tyndall Federal Credit Union’s Giveback Campaign Reinvents Profit Sharing
The methods behind profit sharing can be a bit of a mystery for members, who typically have no clue as to why they receive the amounts they do. Tyndall FCU decided to remove the mystery and show members exactly how they can earn, resulting in more money going directly into members’ hands.
Is Life-Stage Tracking Worth It?
In the age of limitless data possibilities and shifting lifestyles, are the traditional, clear-cut life stages an effective tool for determining member needs? Or should credit unions try alternative approaches that, while less defined, are more accurate? Emily Claus argues the latter.
A Fee that Credit Unions Should Review for Appropriateness
Whereas some credit unions might see inactive accounts as a fee goldmine, Chip Filson argues that sneakily charging such accounts is potentially against credit unions’ founding principles and should be re-examined.
When the Most Important GAC Speaker Missed His Scheduled Appearance
One schedule speaker was missing at GAC this year when he chose instead to help refugees at the Ukraine border; Chip Filson shares that speaker’s story and how he embodies the credit union creed of “people helping people.”