In the first part of this new series focusing on what makes for great customer service, Morgan VanEnk starts with the basics: communication.
Modern-day members expect 24/7, on-the-go access to their finances, meaning a credit union’s mobile app is more important than ever. Kristian Daniel lays out a strategy for keeping your mobile app useful, updated, and in the hands of your members.
Credit unions aren’t just for the adults, kids and teens need ways to save and prepare for their future as well. Samantha Seume covers some of the best ways to get the younger generations engaged with your credit union.
Living the nine to five life can make it difficult to do business with your credit union. Kasey Hawkins sees the need for around-the-clock customer service, and she has a few ideas on how her (and your) credit union can achieve that.
Thomas Hull wants you to make the most of your data, and he’s got ten easy tips to help you use that data to understand and serve your members better.
Millennials tend to be a bit of a head scratcher when it comes to guessing what will appeal to them the most. Thankfully, Megan Ernsberger has solved the mystery, and as it turns out, they’re just like everyone else!
Linda Stearns says if you’re offering it, you should be familiar with it. Take advantage of the best hands-on training available and try using your products!
When was the last time you called your members? In an age of social media and internet communications, Jason Conrad proves that connecting over the phone is still important to member services.
Collections manager, Jerry Collins, knows collections isn’t an easy job, but he’ll help you realize you might be going about it the wrong way, and that money isn’t the most important factor in the equation.