2020 shook up the industry and its future trends all in one go. So what should credit unions focus on now? Emily Claus shares her input on Frank Diekmann’s list for ten things credit unions need to be focusing on in the coming years, as well as sharing ways credit unions can get started.
Reflecting on fifteen years working for a CUSO, Alycia Meyers shares her own perspective and the perspectives of four credit union leaders on what makes credit unions and our industry so unique.
Emily Claus takes a trip through the evolution of the teller role and speculates what the future of the position may look like in the face of improving technology.
Core conversions are a big deal, but communicating them to your members? Even bigger. Melissa Robinson has some tips to make sure you are effectively communicating this change and not risking leaving your members behind.
In the final article of her series on customer service, Morgan VanEnk delivers her last piece of advice: be prepared and stay engaged.
Julie Gessner makes the case for consultative services as a means to balance members’ desire for instant gratification along with great member service and connection.
Taking a step back from the CUSO end of things, Bob Anderson experiments with seeing things from the members’ perspective and walking in their shoes to see what he can learn and where his CUSO can improve.