One schedule speaker was missing at GAC this year when he chose instead to help refugees at the Ukraine border; Chip Filson shares that speaker’s story and how he embodies the credit union creed of “people helping people.”
Cross-selling is an important aspect for credit unions, not just to promote products and services and increase revenue, but to support members in the most effective way possible. Keegan Daniel shares some ideas on how to make selling a success.
Scams and fraud targeting the elderly are more prevalent than ever, so how can credit unions be on the lookout for suspicious activity regarding their older members? Marvin Johnson shares some red flags to look out for and how to take action.
Keegan Daniel explains the benefits of knowing which of your members are getting dividends and which are not, and how this data can allow you to better serve both your credit union and its members.
If you’ve noticed the love between your credit union and its members fading, now is the time to step in! Emily Claus shares how you can remind your members why they fell in love with your credit union in the first place and reignite the spark.
With limitless options in an ever-growing marketplace, how do you make sure your credit union is the financial institution your members turn to? Leo Vaulin discusses how your credit union can grow with your members and stay their primary financial relationship.
It’s not enough for CEOs to run their credit unions by simply looking at the data and adjusting. According to Megan Ernsberger, CEOs should be going “undercover” and listening to frontline workers to discover what’s really going on in their credit union and how they can best serve their members.