Define Key Performance Indicators to Help Track Your Goals

Define Key Performance Indicators to Help Track Your Goals

The temptation to dive head first into data analytics and be swept along with the results is real. Thomas Hull suggests tailoring your key performance indicators to match your goals, not the other way around.

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What the Heck is Optics Data?

What the Heck is Optics Data?

Keegan Daniel dives into the topic of optics data to explain how credit unions can use it to help their members and improve services.

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Don’t Shoot The Analyst!

Don’t Shoot The Analyst!

Data Analyst Sarah Ashby urges credit unions to go into their data analyses with opens minds, leave their preconceived notions at the door, and to please not shoot the messenger!

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Taking Action Is the Most Important Step of Utilizing Data

Taking Action Is the Most Important Step of Utilizing Data

Data analyst Sarah Ashby stresses the importance of asking questions and taking action on your data, not just collecting it for the sake of knowledge.

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Make It Or Break It: How to Use Charts to Communicate Your Message

Make It Or Break It: How to Use Charts to Communicate Your Message

When attempting to convey data through charts, using the right form and medium is essential to effective communication. Mike Warren is here to help guide you to the right format and make your presentation a success.

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Five Strategies for Internal Data Monetization

Five Strategies for Internal Data Monetization

Data management can be expensive, but it’s worth it when you’re getting value from it. Data Analyst Thomas Hull shares a few ways credit unions can use their data to increase revenue and decrease expenses.

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Top Sales Employee of the Year Goes to… the Business Intelligence Analyst?

Top Sales Employee of the Year Goes to… the Business Intelligence Analyst?

Deb Slavens of BlueOx Credit Union reflects on how an unconventional year led to innovative business ideas from her business analytics team, specifically in the creation of their 1-Click Credit Card Offer program.

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Making a Difference Through Analytics

Making a Difference Through Analytics

When the pandemic first hit, BlueOX Credit Union management realized grasp of the data would be necessary to weather the storm. VP of IT Deb Slavens explains how they created the Early Warning Report to meet that need.

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Three Reasons Why Your Credit Union Should Be Considering Data Analysis

Three Reasons Why Your Credit Union Should Be Considering Data Analysis

Does your credit union delve into data analysis? Keegan Daniel says it should be, providing three main reasons why credit unions, if they aren’t already, would want to take a closer look at their data.

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Why Studying Your Calls is More Important Now Than Ever

Why Studying Your Calls is More Important Now Than Ever

Those in the credit union industry used to wonder if phone banking was on its way out, but now thanks to COVID-19, it’s more essential than ever. Sarah Ashby analyzes this change and ponders how this will impact the future of phone banking.

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