Why Studying Your Calls is More Important Now Than Ever

Why Studying Your Calls is More Important Now Than Ever

Those in the credit union industry used to wonder if phone banking was on its way out, but now thanks to COVID-19, it’s more essential than ever. Sarah Ashby analyzes this change and ponders how this will impact the future of phone banking.

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Are Vendors Asking for Too Much Data?

Are Vendors Asking for Too Much Data?

As FinTechs continues to appear, credit unions are discovering that varying vendors are asking for increased access to member data. But how do you discern what data is worth sharing and to what vendors? Brian Maurer weighs in.

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The Value of a Data Analyst

The Value of a Data Analyst

Sarah Ashby argues that analyzing data is no longer optional when it comes to a credit union’s success and that credit unions are under utilizing their most valuable tool: the data analyst.

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NACUSO: Do CUSOs Really Make a Difference?

NACUSO: Do CUSOs Really Make a Difference?

Are credit unions partnered with CUSOs more likely to succeed? NACUSO’s Guy Messick and Callahan’s Jay Johnson dive into the numbers to explore the question of whether CUSOs really do make a difference to the credit unions they serve.

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Data Is No Longer the Future, It Is Today

Data Is No Longer the Future, It Is Today

“Big Data” has been all the rage time and again in the past, but data strategies have become ubiquitous. Are credit unions keeping up? Annalyn Hawkes takes a look and offers five areas credit unions could approach data to improve results.

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Data Strategies: 10 Simple Ways to Get Value from Your Data

Data Strategies: 10 Simple Ways to Get Value from Your Data

Thomas Hull wants you to make the most of your data, and he’s got ten easy tips to help you use that data to understand and serve your members better.

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How Many Members Does My Credit Union Have?

How Many Members Does My Credit Union Have?

How does your credit union calculate its total member count? Keegan Daniel covers some of the best methods for determining member count, based on what best suits your needs.

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Data Presentations: It’s Not All About Making It Pretty

Data Presentations: It’s Not All About Making It Pretty

In the growing debate about the best way to present data, Sarah Ashby argues that it’s not about the look, it’s about the message.

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Where to Start with Data Analytics

Where to Start with Data Analytics

Data analytics can be intimidating, especially if you don’t know where to start. Not to worry, Annalyn Hawkes is going to help you build your data analytics skills – one piece at a time.

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The Benefits of Analyzing Data Through Pie Charts

The Benefits of Analyzing Data Through Pie Charts

There are lots of ways to visualize and interpret data, but Mike Warren is ready to prove that pie charts are one of your best resources (when used properly).

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