The Need for “Around-The-Clock” Customer Service

The Need for “Around-The-Clock” Customer Service

Living the nine to five life can make it difficult to do business with your credit union. Kasey Hawkins sees the need for around-the-clock customer service, and she has a few ideas on how her (and your) credit union can achieve that.

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Software Updates: How Much Is Too Much?

Software Updates: How Much Is Too Much?

With the amount of technology we have in both our personal and professional lives, Bob Colburn wonders if we can ever go a day without an update of some kind, and how to judge when we’ve hit the limit.

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Is Your Credit Union Helping You Plan for Retirement?

Is Your Credit Union Helping You Plan for Retirement?

Is your credit union going above and beyond to help you properly manage and save for retirement, or simply offering the same as everyone else? Barb Cooper needed more from her retirement accounts – and she found it.

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What Goes On in a Co-Op’s Suggestion Box?

What Goes On in a Co-Op’s Suggestion Box?

Suggestion boxes have taken many shapes and forms over the years, but what hasn’t changed is how frustrating they can be. Dawn Moore ponders the proper procedure for handling suggestions, especially when you’re the owner.

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The Best Way to Get Familiar With Your Products? Use Them!

The Best Way to Get Familiar With Your Products? Use Them!

Linda Stearns says if you’re offering it, you should be familiar with it. Take advantage of the best hands-on training available and try using your products!

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Credit Unions: the Fight to Stay Relevant

Credit Unions: the Fight to Stay Relevant

As Money 20/20 takes off in Las Vegas this weekend, NACUSO’s Denise Wymore preps to moderate a debate between CU*Answers CEO, Randy Karnes, and Sarah Snell Cooke, of Cooke Consulting Solutions.

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Credit Unions in the ’80s: A Trip Down Memory Lane

Credit Unions in the ’80s: A Trip Down Memory Lane

Times are rapidly changing, and while most eyes are on the future and what’s next, Angie Douglas is looking back at credit unions in the 80’s.

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How Important is Budgeting to a Credit Union’s Financial Success?

How Important is Budgeting to a Credit Union’s Financial Success?

Budgets determine the money, and money determines success, right? Becky Frankowski discusses the purpose of a credit union’s budget – and whether or not it’s essential to their financial success.

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