In the age of self-service, many credit unions are asking themselves if they need a teller line anymore or if it can be done away with. Rick Preble of RVA Financial Credit Union has done exactly that, replacing his teller lines with ITMs. John Beachamp examines the motive behind the decision, the process, and how members took the shift.
There are a number of traits that go into making a good leader, but Alycia Meyers argues that self-awareness is one of the most essential skills, and she relays a few tips on how to improve yours.
22 of the 100 original charters the NCUA granted after the passage of the Federal Credit Union Act are still in business—a rate almost double that of all FCUs. Chip Filson ponders the reason behind this and what lessons we can take from history.
Chip Filson sums up the credit union difference in three words and remarks on how living up to those three words should be the mission of each credit union.
Is your credit union taking advantage of online forms? Kristian Daniel argues you should be and explains what benefits they offer your members and your credit union.
CU*Answers CEO Geoff Johnson discusses the draw of a secondary loan origination system and its promises of customization, specialization, and an increase in loan volumes. Should credit unions join in the trend or be wary of all they promise?
Your credit union may not have a critical need for a data analyst right now, but should you really wait until race day to start working with data-driven strategies? Thomas Hull argues why you should get your credit union off the couch and start data training.