Bold Vision for a Bold Future: A Case Study in Eliminating In-Person Teller Lines

Bold Vision for a Bold Future: A Case Study in Eliminating In-Person Teller Lines

In the age of self-service, many credit unions are asking themselves if they need a teller line anymore or if it can be done away with. Rick Preble of RVA Financial Credit Union has done exactly that, replacing his teller lines with ITMs. John Beachamp examines the motive behind the decision, the process, and how members took the shift.

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Five Tips to Improve Your Self-Awareness as a Leader

Five Tips to Improve Your Self-Awareness as a Leader

There are a number of traits that go into making a good leader, but Alycia Meyers argues that self-awareness is one of the most essential skills, and she relays a few tips on how to improve yours.

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What Can We Learn from the Oldest FCUs?

What Can We Learn from the Oldest FCUs?

22 of the 100 original charters the NCUA granted after the passage of the Federal Credit Union Act are still in business—a rate almost double that of all FCUs. Chip Filson ponders the reason behind this and what lessons we can take from history.

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How Are Credit Unions Different from Banks? Three Powerful Words

How Are Credit Unions Different from Banks? Three Powerful Words

Chip Filson sums up the credit union difference in three words and remarks on how living up to those three words should be the mission of each credit union.

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We Plan to Change

We Plan to Change

As Bob Anderson notes, change is inevitable. It’s how your organization chooses to plan for and respond to change that will determine its outcome. What steps has your credit union taken to prepare for changes in leadership, policy, and the market?

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Executive Leadership: The Power of the Pause

Executive Leadership: The Power of the Pause

Continuing her series on executive leadership, Alycia Meyers conveys the importance of stepping back and taking time to reflect and think before acting.

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Top Five Reasons Your Credit Union Should Be Using Online Forms

Top Five Reasons Your Credit Union Should Be Using Online Forms

Is your credit union taking advantage of online forms? Kristian Daniel argues you should be and explains what benefits they offer your members and your credit union.

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The Temptations and Drawbacks of a Secondary Loan System

The Temptations and Drawbacks of a Secondary Loan System

CU*Answers CEO Geoff Johnson discusses the draw of a secondary loan origination system and its promises of customization, specialization, and an increase in loan volumes. Should credit unions join in the trend or be wary of all they promise?

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Why Latino Community Credit Union Matters Today

Why Latino Community Credit Union Matters Today

Chip Filson discusses the chartering of Latino Community Credit Union back in 2000 and the way in which it has since exemplified the foundation on which cooperatives are built.

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When Will You Need Data-Driven Strategies?

When Will You Need Data-Driven Strategies?

Your credit union may not have a critical need for a data analyst right now, but should you really wait until race day to start working with data-driven strategies? Thomas Hull argues why you should get your credit union off the couch and start data training.

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