Why We Stand Up

Why We Stand Up

Bob Anderson and his team are ready to stand up for you and your credit union–are you ready to stand up for your members? Anderson details why stand up meetings are essential and how they benefit your team and clients.

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Continuity at the Core: Resilience Starts with Awareness

Continuity at the Core: Resilience Starts with Awareness

Continuing his series on the importance of business continuity, Jim Lawrence discussed perhaps the most essential step of the process: training and educating your team.

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eStatement Notifications: Useful or Useless?

eStatement Notifications: Useful or Useless?

Dawn Moore reflects over the history of electronic statements and ponders what purpose – if any – they currently serve for members.

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Taking Action Is the Most Important Step of Utilizing Data

Taking Action Is the Most Important Step of Utilizing Data

Data analyst Sarah Ashby stresses the importance of asking questions and taking action on your data, not just collecting it for the sake of knowledge.

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Five Keys to Good Customer Service Part Five: Show Interest and Be Prepared

Five Keys to Good Customer Service Part Five: Show Interest and Be Prepared

In the final article of her series on customer service, Morgan VanEnk delivers her last piece of advice: be prepared and stay engaged.

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The Four Primary Challenges Facing Credit Union CIOs Today and How to Address Them

The Four Primary Challenges Facing Credit Union CIOs Today and How to Address Them

CU*Answers CEO Randy Karnes discusses what he believes to be the four major things CIOs should be focusing on ensure their credit unions stay up-to-date and in the game.

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Is Cannabis the Next Golden Opportunity for Credit Unions?

Is Cannabis the Next Golden Opportunity for Credit Unions?

With medicinal and recreational marijuana businesses becoming more commonplace, Emily Claus debates the high-risk, high-reward stakes credit unions should be aware of when considering working with these accounts.

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Beyond the Single Transaction: People Helping People

Beyond the Single Transaction: People Helping People

Julie Gessner makes the case for consultative services as a means to balance members’ desire for instant gratification along with great member service and connection.

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The Value of Organization within an Organization

The Value of Organization within an Organization

Organization is an often overlooked job skill for an employee. But the ability to plan, prioritize, and achieve goals can save your credit union or CUSO time and money (and you hassle). For some people, organization comes easy; others find it to be challenging. Getting into a routine with your...

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The Art of Confidentiality

The Art of Confidentiality

As someone who deals with confidentiality on a daily basis, Mary Sweeny wants to remind credit unions and employees that information leaks don’t just come from failed cybersecurity measures.

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