NCUA Leadership is in a Rut, Part 2

NCUA Leadership is in a Rut, Part 2

Chip Filson continues his criticism of NCUA leadership, policy, and top-down mandates that offer no input from the credit union community.

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I’m Uncomfortable and Loving It (and You Should Be Too)!

I’m Uncomfortable and Loving It (and You Should Be Too)!

Stepping outside our comfort zones can be, well, uncomfortable. But staying in them, John Beauchamp argues, is even worse and will prevent your credit union from growing and learning.

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Don’t Shoot The Analyst!

Don’t Shoot The Analyst!

Data Analyst Sarah Ashby urges credit unions to go into their data analyses with opens minds, leave their preconceived notions at the door, and to please not shoot the messenger!

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Go Digital or Risk Being Left Behind

Go Digital or Risk Being Left Behind

Web Developer and Credit Union Board Chairperson Kurt Hansen discusses why credit unions need to be focusing on digital support for their members–or risk being left behind.

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Why We Stand Up

Why We Stand Up

Bob Anderson and his team are ready to stand up for you and your credit union–are you ready to stand up for your members? Anderson details why stand up meetings are essential and how they benefit your team and clients.

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Continuity at the Core: Resilience Starts with Awareness

Continuity at the Core: Resilience Starts with Awareness

Continuing his series on the importance of business continuity, Jim Lawrence discussed perhaps the most essential step of the process: training and educating your team.

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eStatement Notifications: Useful or Useless?

eStatement Notifications: Useful or Useless?

Dawn Moore reflects over the history of electronic statements and ponders what purpose – if any – they currently serve for members.

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Taking Action Is the Most Important Step of Utilizing Data

Taking Action Is the Most Important Step of Utilizing Data

Data analyst Sarah Ashby stresses the importance of asking questions and taking action on your data, not just collecting it for the sake of knowledge.

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Five Keys to Good Customer Service Part Five: Show Interest and Be Prepared

Five Keys to Good Customer Service Part Five: Show Interest and Be Prepared

In the final article of her series on customer service, Morgan VanEnk delivers her last piece of advice: be prepared and stay engaged.

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The Four Primary Challenges Facing Credit Union CIOs Today and How to Address Them

The Four Primary Challenges Facing Credit Union CIOs Today and How to Address Them

CU*Answers CEO Randy Karnes discusses what he believes to be the four major things CIOs should be focusing on ensure their credit unions stay up-to-date and in the game.

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