Is Cannabis the Next Golden Opportunity for Credit Unions?

Is Cannabis the Next Golden Opportunity for Credit Unions?

With medicinal and recreational marijuana businesses becoming more commonplace, Emily Claus debates the high-risk, high-reward stakes credit unions should be aware of when considering working with these accounts.

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Understanding the Member Perspective: An Experiment

Understanding the Member Perspective: An Experiment

Taking a step back from the CUSO end of things, Bob Anderson experiments with seeing things from the members’ perspective and walking in their shoes to see what he can learn and where his CUSO can improve.

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Celebrating International Credit Union Day

Celebrating International Credit Union Day

Celebrating credit unions and their cooperative spirit around the globe, the 72nd International Credit Union Day® focuses on inspiring hope and support during difficult times. Emily Claus delves into this year’s theme, meaning, and celebrations.

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Banks are Currently the Envy of Credit Unions When It Comes to De Novos

Banks are Currently the Envy of Credit Unions When It Comes to De Novos

When it comes to supporting start up financial institutions, the banking industry is beating the credit union industry at its own game. Vic Pantea shares the FDIC’s commitment to de novos and what the NCUA can learn from them.

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This Year I Voted as a Credit Union Member and You Can Too!

This Year I Voted as a Credit Union Member and You Can Too!

In an interview with Trey Hawkins, Deputy Chief of Political Affairs at CUNA, Alycia Meyers details how CUNA is working to get more credit union members voting through their Credit Unions Vote initiative.

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The Struggle of De Novo Credit Unions

The Struggle of De Novo Credit Unions

Does the credit union industry stand a chance when the NCUA has made it almost impossible for new charters? Emily Claus discusses the difficulties facing startups, how far we’ve fallen, and what can be done about it.

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TBA Credit Union Serves the Community

TBA Credit Union Serves the Community

In July, the TBACU team held an Essential Item Drive for the Women’s Resource Center, donating food, pillows, toys, and more to transitioning families in need.

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Michigan Legacy Credit Union Launches New Mobile Video App and Revamped Website

Michigan Legacy Credit Union Launches New Mobile Video App and Revamped Website

Michigan Legacy Credit Union announced that its owners will now be able to conduct non-cash transactions virtually with the launch of a new mobile app that provides credit union services, via the Pop I/O video teller platforms.

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Frankenmuth Credit Union Named Best Credit Union in Michigan by Forbes

Frankenmuth Credit Union Named Best Credit Union in Michigan by Forbes

A survey sent out by Forbes and marketing research firm Statista asking about their banking relationships found that Frankenmuth Credit Union had the top overall score for credit unions in the country in 2020. 

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The Five Keys to Good Customer Service Part Two: The Customer May Not Always Be Right, But Neither Are You

The Five Keys to Good Customer Service Part Two: The Customer May Not Always Be Right, But Neither Are You

“The customer is always right” is a saying as old as time, though it’s certainly not always accurate. Client Service Representative Morgan VanEnk reminds customers and workers alike that neither one is always correct, and working together is the best way to get any problem solved.

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