With medicinal and recreational marijuana businesses becoming more commonplace, Emily Claus debates the high-risk, high-reward stakes credit unions should be aware of when considering working with these accounts.
Taking a step back from the CUSO end of things, Bob Anderson experiments with seeing things from the members’ perspective and walking in their shoes to see what he can learn and where his CUSO can improve.
Celebrating credit unions and their cooperative spirit around the globe, the 72nd International Credit Union Day® focuses on inspiring hope and support during difficult times. Emily Claus delves into this year’s theme, meaning, and celebrations.
When it comes to supporting start up financial institutions, the banking industry is beating the credit union industry at its own game. Vic Pantea shares the FDIC’s commitment to de novos and what the NCUA can learn from them.
In an interview with Trey Hawkins, Deputy Chief of Political Affairs at CUNA, Alycia Meyers details how CUNA is working to get more credit union members voting through their Credit Unions Vote initiative.
Michigan Legacy Credit Union announced that its owners will now be able to conduct non-cash transactions virtually with the launch of a new mobile app that provides credit union services, via the Pop I/O video teller platforms.
A survey sent out by Forbes and marketing research firm Statista asking about their banking relationships found that Frankenmuth Credit Union had the top overall score for credit unions in the country in 2020.
The Five Keys to Good Customer Service Part Two: The Customer May Not Always Be Right, But Neither Are You
“The customer is always right” is a saying as old as time, though it’s certainly not always accurate. Client Service Representative Morgan VanEnk reminds customers and workers alike that neither one is always correct, and working together is the best way to get any problem solved.