NACUSO: Do CUSOs Really Make a Difference?
Are credit unions partnered with CUSOs more likely to succeed? NACUSO’s Guy Messick and Callahan’s Jay Johnson dive into the numbers to explore the question of whether CUSOs really do make a difference to the credit unions they serve.
Improve Your Lead Generation With a Faster Website Part One
Back again to help improve your credit union website, Casey Smith analyzes the importance of your site’s loading speed, and what tools you can use to assess and improve it, along with your conversion rate.
Working Remotely: A Common Sense Approach Part Two
Continuing his series on how to effectively work from home, Michael Cirivello tackles the personal side of things: how to remain focused on your work, up-to-date with your team members, and stay sane in the process.
The Myth of Efficiency and the Allure of Scale
Do mergers and bank purchases, by increasing scale, also increase efficiency and lower operating costs? Or are credit unions focusing on the wrong method? Chip Filson argues the latter.
Event Planning in the Midst of a National Shutdown
If you’re an event planner, chances are you’ve been scrambling to deal with the fallout of coronavirus and cancelled plans. But how will this experience affect the future of event planning and what contingencies planners factor in? Stephanie Underwood shares her thoughts.
Working Remotely: A Common Sense Approach Part One
Working remotely can be a challenge if you’ve never done it before, and it requires a great deal of planning and security. Focusing on the practical side of working from home, Michael Cirivello details what precautions you should be taking to keep your computer secure and how to spot suspicious behavior.
The Good and Bad of Instant Issue
While some technology allows for increased convenience, there can be some drawbacks as well. Megan Ernsberger covers the positives and negatives of instant issue, and what you should consider when looking to add it to your credit union.
The Five Keys to Good Customer Service Part One: Communication
In the first part of this new series focusing on what makes for great customer service, Morgan VanEnk starts with the basics: communication.
Why We Build Our Capital: Spotlight on Affinity Credit Union
As credit unions across the nation work hard to adapt to difficult circumstances, CEO Jim Dean shares how Affinity Credit Union has approached the situation, and shares his feelings on why a policy of open honesty is the best solution.
Credit Unions and Farming: What We Can Learn About Business Sustainability
Contrary to the cliché that size is equal to success, Chip Filson argues that various credit union sizes serve to make the industry stronger. Relating credit unions to the co-op method of community supported agriculture, he reminds us that scale is no substitute for community.
