The Pitfalls of Polish
High-quality graphics and copywriting can be effective marketing tools, but they can also alienate your audience and hurt your brand. Travis Root shares how to avoid some common mistakes.
Counseling Members When Identity is Compromised
When a member faces a potential account breach, they turn to their credit unions for help, but what happens when the teller isn’t sure what to do either? Jim Vilker offers up key steps to take when identity and accounts are compromised and resources to help you better support your members during the recovery process.
Biden to Nominate Harper for Full Term on NCUA Board
President Biden has announced his intention to nominate National Credit Union Administration Chairman Todd Harper to serve a full term on the agency board, reports David Baumann of the Washington Credit Union Daily.
Eleven More Things for Credit Unions to Think About in 2021 and Beyond
In part two of her series on things credit unions need to be thinking about in the coming years, Emily Claus covers business continuity, the slow death of the checking account, and everything in between.
Credit Union Employees and Members Join Together to Celebrate Credit Unions with #ILoveMyCreditUnion
On July 30th, 2021, hundreds of credit unions, leagues, and partners from around the globe came together on social media to show the world what makes credit unions great. Emily Claus shares the inspiration behind the day, the stories that were told, and the success of the event.
America’s Most Responsible Credit Unions
Should credit unions evaluate themselves not just on their key financial metrics, but also on their cooperative score? Chip Filson sees the need for credit unions to reexamine how they compare themselves against one another.
House Panel Approves Bill to Require Regulators to Focus on Charter Simplification
The House Financial Services Committee approved H.R. 4590, which would require federal financial regulators to develop a strategic plan to encourage the chartering of new credit unions and banks, reports David Baumann of the Washington Credit Union Daily.
A Tale of Two Credit Unions: One Member’s Experience in 2020
In response to last week’s article on things credit unions should focus on in 2021, Dawn Moore shares a story of two credit unions and how one excelled in member service during the pandemic while the other sat in silence.
Be a Crime Fighter By Writing Compelling Suspicious Activity Reports
Filling out a suspicious activity report may seem tedious, but one filled out well can make all the difference in law enforcement cracking the case, say Keri Lillie and Heather Williams of Lillie and Company.
Executives on Leadership: Defining It for Your Organization
In the second article of her series on leadership, Alycia Meyers delves in to discover what executives think makes for a good leader at CU*Answers.
