Counseling Members When Identity is Compromised
When a member faces a potential account breach, they turn to their credit unions for help, but what happens when the teller isn’t sure what to do either? Jim Vilker offers up key steps to take when identity and accounts are compromised and resources to help you better support your members during the recovery process.
Underserved and Underbanked Communities Are Turning to FinTech
With the capabilities of modern technology, underserved communities are taking financing into their own hands and creating FinTechs tailor-made for their needs. Credit unions should reconsider how they’re reaching out, Emily Claus advises, or risk losing the communities they claim to serve.
Behind the Scenes of the 5300 Call Report
The 5300 Call Report can be a daunting task for a credit union to complete. Karen Sorensen shares her CUSO’s efforts to make this process easier for credit unions.
Quick Troubleshooting Tips From the IT Pros
Network Engineer Matt Taber discusses some easy troubleshooting methods that anyone, not just the IT gurus, can test out when they’re having issues
Analyzing Website Design Trends From the Top Credit Unions
Web Applications Developer Sam Lechenet analyzes common trends design among the top ten credit unions’ websites, and suggests what common elements you may want to implement into your site.
How to Promote Your Credit Union’s Twitter Account
Twitter can be an overwhelming tool, and it may seem as though success on the platform is up to luck or money. However, Casey Smith disagrees and has quite a few ideas to get you started in promoting your credit union’s Twitter account.
Online Banking Fraud Prevention: The Overlooked Superpower
While everyone is looking for a new, fail-safe solution to online banking fraud, Seth Longcore maintains that an excellent solution has been around for awhile, people just aren’t using it.
What We Can Learn from the Microsoft Exchange Hafnium Vulnerability
The Microsoft Exchange Hafnium vulnerability left many organizations’ email servers compromised. EVP of Technology Dave Wordhouse shares ways his organization clamps down on cybersecurity to mitigate the risk of compromised networks.
Go Digital or Risk Being Left Behind
Web Developer and Credit Union Board Chairperson Kurt Hansen discusses why credit unions need to be focusing on digital support for their members–or risk being left behind.
eStatement Notifications: Useful or Useless?
Dawn Moore reflects over the history of electronic statements and ponders what purpose – if any – they currently serve for members.
