Protecting Your Credit Union This Cybersecurity Month
It’s that time fo the year again! October is Cybersecurity Awareness Month, and to kick things off, Emily Claus shares the origin of the event, top concerns in cybersecurity this year, and how your credit union can be more cybersecure.
Credit Unions Are Missing a Golden Opportunity and Most Don’t Know It
By making the most of member data already on their core systems, credit unions can turn from reative to proactive entities, says Christopher Nunnally, therefore better meeting their members’ needs in times of stress and strengthening the relationship.
ChatGPT Raised the Bar for Member Experience
Every leap in technology over the decades has resulted in signifcant changes to the member journey. Ashleigh Craven of Pocketnest shares how credit unions can navigate this newest leap to provide their members the best service they can.
AI Marketing: Slop or Solution?
As credit unions rush to add AI into every space of the credit union, Emily Claus cautions against bringing generative AI into your marketing materials and discusses the potential fallout from doing so.
Keeping a Human Touch in an Artificial (Intelligence) World
While AI is here to stay, and certainly has it’s strong points, Dave McCumber reminds us why members choose credit unions over banks: our human touch. In explaining the great uses for AI in collections, McCumber also stresses why we must maintain our human connection.
Closing the Gap: Don’t Let Your AI Strategy Stop at the Back Office
As credit unions increasingly adapt AI strategies, Robert Swanson urges them not to leave the technology isolated on the front end, but to merge it with backend operations as well in order to better support the credit union’s core systems.
Financial Freedom: When AI and Human Experience Work Together
Financial educator Tom Mathews explains why AI is a great partner for financial information, but a terrible one for financial advice, and how by merging AI knowledge with human trust and understanding, credit unions can put members on the best path forward.
Senate Banking Committee Holds Hearing on Artificial Intelligence and its Role in Financial Services
Last week, the Senate Banking Committee held a meeting on “AI and the American Dream: Promoting Innovation, Affordability, and American Dominance.” CUSO Magazine’s Esteban Camargo reports on the hearing and what America’s Credit Unions is urging regulators to do with respect to credit unions and their use of AI.
Using AI to Better Member Experiences
Dan Michaeli from Glia shares a new benchmark study that shows how AI can deepen member relationships by allowing credit union staff to focus on what really matters: being there when the member needs them most.
Leveraging AI for Website Coding and Development: A Practical Guide for Credit Unions
As credit unions begin to ask more and more what AI can do for them, Web Developer Sam Lechenet offers a fair assessment of where AI can be a help or hinderance in coding and web development.
