What a Cyberattack Taught Me About Leadership
After experiencing a cyberattack, CEO of Marquis, Satin Mirchandani, shares lesson he learned from the ordeal, including how to better prepare, respond, and rebuild trust after an attack.
Monitoring Insider Accounts
Fraud expert AJ Schalk reminds credit unions of the importance of monitoring insider accounts and what red flags you can keep an eye out for as you do so, to keep the credit union and its members’ money safe.
Scale Your Members, Not Your Staff
While credit unions and their staff tend to operate on a reactive basis, solving problems as they come along, Ashleigh Craven shares how shifting to a proactive approach can make the most of your teams skills and increase operational efficiency.
Meeting Customers Where They Are: Building Strong Financial Literacy Programs in a Hybrid Banking World
In a digital future, where credit union branches are less for routine transactions and more geared toward member support, Matthew D. Paul examines how credit unions can better utilize branches as centers for financial literacy education in addition to mobile learning.
You’ve Implemented AI: Now What?
As organizations are herded toward more and more AI programs, Dave Wordhouse offers words of advice on what to do with those AI systems after they’ve been implemented to ensure safety and soundness.
How Credit Unions Can Beat the Megabanks and Neobanks
In a banking world rife with banking options, from megabanks to trendy neo banks, credit unions can feel overwhelmed by the compeititon. Rick DeLisi explains how credit unions can take advantage of new technology to beat them at their own game.
Most Credit Unions Are Measuring the Wrong Thing
The Your Marketing Co team explains why measuring member satisfaction isn’t a winning strategy and why it won’t bring the results your credit union is hoping for, namely, because satisfaction is not loyalty.
You’ve Rebranded, Now What?
After years of prefecting her credit union’s culture following a rebrand, Explorer’s Credit Union CEO April Tompkins shares what strategies brought the most success and which were lessons learned.
Project Management: Building the Tree Swing
Coordinating projects often involves communication between several parties, all with different ideas in mind, and can lead to chaos. Project management expert Paige Kern shares how you can keep your next project from falling into the five common pitfalls.
Stop Guessing: Turn Your Website Into a Measurable Revenue Generator
Tim Pranger discusses the missed opportunties for member connection that occurs when credit unions treat their website as merely a one-way information hub instead of an opportunity to learn what members need.
