Internal Controls: A Trusted System Tops a Trusted Employee

Internal Controls: A Trusted System Tops a Trusted Employee

How are some individuals able to conceal millions of dollars in fraudulent activity at their credit unions? Keri Lillie explains how trusting employees can be riskier than trusting the system you’ve built around them.

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Considerations and Pitfalls of Branch Accounting Strategies

Considerations and Pitfalls of Branch Accounting Strategies

Branch accounting may be the next hot ticket item among NCUA examiners. Keegan Daniel explores some considerations and pitfalls to performing branch accounting at your credit union.

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The Four Primary Challenges Facing Credit Union CIOs Today and How to Address Them

The Four Primary Challenges Facing Credit Union CIOs Today and How to Address Them

CU*Answers CEO Randy Karnes discusses what he believes to be the four major things CIOs should be focusing on ensure their credit unions stay up-to-date and in the game.

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Continuity at the Core: Documenting Your Response Plan

Continuity at the Core: Documenting Your Response Plan

In the fourth installment of his series on Business Continuity Planning, Jim Lawrence recaps the first three articles and discusses how your plan should be laid out and documented.

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Win the Lottery: Documentation as an Effective Program

Win the Lottery: Documentation as an Effective Program

Documentation is an essential process for succession planning and building a knowledge base for your company. Alycia Meyers details how her CUSO got employees from all departments involved and excited about participating.

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What to Consider When Forming a CUSO

What to Consider When Forming a CUSO

CUSOs are formed for all sorts of reasons. Sometimes for access to tech, sometimes for lowered costs, sometimes for shared resources, and sometimes even all three. Scott Page shares some considerations credit unions should think through when forming a new CUSO.

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Suspicious Activity and Fraud: Warning Signs to Watch Out For

Suspicious Activity and Fraud: Warning Signs to Watch Out For

Credit unions need to cover a lot of ground when it comes to compliance and regulations. Thankfully, Marvin Johnson has some advice on where you should be focusing your time and efforts.

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The Value of Organization within an Organization

The Value of Organization within an Organization

Organization is an often overlooked job skill for an employee. But the ability to plan, prioritize, and achieve goals can save your credit union or CUSO time and money (and you hassle). For some people, organization comes easy; others find it to be challenging. Getting into a routine with your...

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The Five Keys to Good Customer Service Part Three: Build a Best Practice

The Five Keys to Good Customer Service Part Three: Build a Best Practice

In part three of her series on providing excellent customer service, Morgan VanEnk shares the wonders and benefits of keeping a best practice not only for yourself, but for your team.

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Sales (and Life) Lessons from the Golf Course

Sales (and Life) Lessons from the Golf Course

Taking inspiration from a childhood story, Scott Collins reflects on how the lessons he’s learned on the golf course translate to lessons in sales.

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