Julie Gessner interviews 1st Street Credit Union President and CEO Arthur Hart on why his credit union has made staff training such an important part of their daily operations.
According to Alycia Meyers, documentation is a critical component of any healthy organization. How seriously does your credit union take documentation and how does it compare to other organizations?
Core conversions are a big deal, but communicating them to your members? Even bigger. Melissa Robinson has some tips to make sure you are effectively communicating this change and not risking leaving your members behind.
How are some individuals able to conceal millions of dollars in fraudulent activity at their credit unions? Keri Lillie explains how trusting employees can be riskier than trusting the system you’ve built around them.
Branch accounting may be the next hot ticket item among NCUA examiners. Keegan Daniel explores some considerations and pitfalls to performing branch accounting at your credit union.
CU*Answers CEO Randy Karnes discusses what he believes to be the four major things CIOs should be focusing on ensure their credit unions stay up-to-date and in the game.
In the fourth installment of his series on Business Continuity Planning, Jim Lawrence recaps the first three articles and discusses how your plan should be laid out and documented.
Documentation is an essential process for succession planning and building a knowledge base for your company. Alycia Meyers details how her CUSO got employees from all departments involved and excited about participating.