Sub-Optimal Fraud Prevention Hurts Member Experience and Hastens Member Churn
Frank Moreno explains how a credit union’s lack of modern fraud prevention technology can spurn away younger generations and lead them into the arms of a new financial institution.
Building Bridges: Credit Unions Empowering LMI Communities Toward Financial Prosperity
Financial literacy efforts cannot and should not be constrained to the month of April, it needs to be core principle, ingrained into the credit union’s mission and practiced daily, says Kelli Holloway.
The Art of the Steal
Chip Filson shares the consequences of regulation without enforcement: unchecked mergers doling out hundreds of thousands to executives while paying credit union owners less than they’re due.
Student Loans in the Wake of Department of Education Elimination: An Opportunity for Credit Unions
With the Department of Education on the brink of closing and the student loan system inside of it in a state of confusion and chaos, borrowers are in desperate need of solutions and support. Emily Claus urges credit unions to not only recognize the opportunity in front of them, but to answer borrowers’ call for help and serve as a trusted financial institution during this time.
An Annual Meeting that Owners Stand in Line to Attend
Chip Filson asks what your credit union is doing to create excitement about annual meetings, and shares two examples, big and small, if organizations doing their best to respect their owners.
What Trump’s Removal of NCUA Board Members Means and Actions Now Needed
Chip Filson speaks out against the recent firings of NCUA board members Tanya Otsuka and Todd Harper, and calls for credit unions to begin taking action to protect the industry and the NCUA’s status as an independent regulator.
Form Follows Function Even in Credit Unions
Like the Wainwright Building in Chicago or many species of animal on Earth, credit unions were originally formed to function in a certain way. But has the form evolved away from that function and what does that mean to the future of the industry, Chip Filson wonders.
The Power of Community
In the race to grow, credit unions might be losing out on an important aspect of what makes them so impactful: their local effect. Chip Filson shares how credit unions parallel local press in that way, and reinforces the importance of community.
Data to Consider Before Jumping Into Two New Financial Services
Chip Filson shares information on product penetration for Buy Now, Pay Later and cryptocurrency products among American households; data he feels may shape whether credit unions should feel an immediate need to implement at their own institutions.
Due Diligence to Do When Considering Vendors
When considering projects that involve multiple vendors, there’s no small amount of due diligence a credit union needs to do before signing on the dotted line. John Beauchamp shares the top five to prioritize to make the most of these partnerships.
