Digital and Branching Options

Digital and Branching Options

While digital strategies continue to be the hot topic within the credit union industry, Chip Filson says in-person is both sticking around and even growing among retailers, and some credit unions are paying attention.

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First Lessons from a Credit Union’s CUSO’s Public Offering

First Lessons from a Credit Union’s CUSO’s Public Offering

Valuable lessons can be learned from Partner Colorado Credit Union and their CUSO subsidiary Safe Harbor Financial. Chip Filson shares what happened when Safe Harbor went public, and what credit unions might learn from the episode.

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Don’t Let New Technology Determine Your Strategy

Don’t Let New Technology Determine Your Strategy

John Beauchamp urges credit unions not to invest in new technology for the sake of being trendy and to remember that technology is meant to support a credit union’s strategy, not dictate it

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The Legacy Effect of Credit Unions

The Legacy Effect of Credit Unions

As charitable organizations ask Chip Filson to become a legacy member, he reflects on one credit union’s lasting legacy and urges others to pay tribute to their founding and the reason they are around today.

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Keeping Members Where They Are: Outdated Fields of Membership

Keeping Members Where They Are: Outdated Fields of Membership

As digital services and banking experiences become the new norm, traditional field of membership designations have become outdated and restrictive, hurting both credit unions and members alike, argues Emily Claus.

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Onboarding: Making the First Day a Success

Onboarding: Making the First Day a Success

While there is no instant cure for first day nerves, Kasey Olchowski shares how credit unions can ensure new employees feel comfortable and confident starting their new position.

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Respecting Cooperative Owners: The One Thing Essential

Respecting Cooperative Owners: The One Thing Essential

As the way in which credit unions interact with members has changed, so to have our attitudes regarding their role: owners or customers? Chip Filson discusses why it is so important to maintain members’ relationship with the credit union as owners.

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Teamwork Makes the Dream Work

Teamwork Makes the Dream Work

Creating a team and setting them to work is not enough to ensure its success, argues Julie Gessner. Great teams are developed by building a culture of trust and collaboration that is guided by a strong mission statement for the credit union.

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A College Student’s First Credit Card

A College Student’s First Credit Card

Chip Filson shares the story of Marit Hoyem and her experience attempting to get her first credit card as a young college student. Marit passes on what she went through and offers advice to credit unions seeking to make a difference in the lives of their members.

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As Credit Card Debt Hits New High, PALs Reassert Their Value for Credit Union Members

As Credit Card Debt Hits New High, PALs Reassert Their Value for Credit Union Members

QCash’s Seth Brickman discusses how NCUA’s Payday Alternative Loan program can be a boon to members who might otherwise rely on more predatory lending options or the credit cards in their wallets.

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