Do Small Credit Unions Matter? Should They? Will They?

Do Small Credit Unions Matter? Should They? Will They?

Does the disappearance of the “small” credit union signal bad things to come for the industry? Chip Filson looks at the trends and suggests setting our sights back on the small to restock the pond.

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How to Create a Great Member Disservice Team

How to Create a Great Member Disservice Team

Never waste time wondering how you can easily annoy and disservice your credit union members again as John Beauchamp shares his list for how to create an exceptional member “disservice” team!

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A Cooperative DEEP in Formation

A Cooperative DEEP in Formation

Chip Filson shares the story of a recently opened grocery cooperative and the optimism it engenders. Where communities pull together to provide cooperative solutions, credit unions should be there to support them along the way.

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Death and Taxes: A Tale of Bank vs. Credit Union Lobbying

Death and Taxes: A Tale of Bank vs. Credit Union Lobbying

Banks and credit unions have been duking it out in D.C. over the tax exemption status the latter are allowed. David Baumann recaps the lobbying efforts both sides are making to discredit the other.

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Contactless and Digital: The Shift of Payment Options and Where They Go from Here

Contactless and Digital: The Shift of Payment Options and Where They Go from Here

Linda Stearns reflects on the shift to contactless payments and digital wallets over the last couple years and how this will affect payments going forward.

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What Credit Unions Can Learn from Morris Plan Banks

What Credit Unions Can Learn from Morris Plan Banks

Morris Plan banks, which began the same time as credit unions, were the original consumer bank lending success. Their growth far surpassed credit unions. There are none left today. Is there a message for credit unions seeking scale by buying whole banks in this example? Chip Filson looks into the now extinct banks.

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Why Aren’t Your Members Attending Your Annual Membership Meeting?

Why Aren’t Your Members Attending Your Annual Membership Meeting?

Annual meetings are essential for keeping your member-owners informed and invested in the credit union, so how do you get your members in the door? Melissa Fulgenzi shares her thoughts after attending annual meetings at multiple credit unions.

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Experts Predicting Doom: A Perennial Practice

Experts Predicting Doom: A Perennial Practice

Predicting the potential doom of a thing is easy. Predicting its certain doom is silly. Chip Filson suggests listening to doomsayers for warnings, then moving forward towards progress.

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Cracking the Millennial and Gen Z Code

Cracking the Millennial and Gen Z Code

Figuring out how to market to Millennials and Gen Z seems to be a riddle with no answer, but the code might have finally been cracked. Emily Claus dives into what younger generations want from the financial institutions and how your credit union can get on track.

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An Open Secret: NCUA, Oxymorons, and Merger Truths

An Open Secret: NCUA, Oxymorons, and Merger Truths

Could the NCUA really be said to be helping credit unions when in 2014 they published “Truth in Mergers”? Chip Filson points out the oxymorons that litter the publication, and asks whether NCUA will change its tune in the future.

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