The Five Keys to Good Customer Service Part Two: The Customer May Not Always Be Right, But Neither Are You
“The customer is always right” is a saying as old as time, though it’s certainly not always accurate. Client Service Representative Morgan VanEnk reminds customers and workers alike that neither one is always correct, and working together is the best way to get any problem solved.
Presenting the Right Message About Credit Unions in Today’s Crisis
Credit unions facing an economic downturn need to avoid being swayed by the doomsayers, says Chip Filson. The most important thing for credit unions is in how they respond.
Recapping the May 2020 NCUA Board Meeting
What happens when a board chair takes for granted the votes he receives in his favor? Vic Pantea deliverers notes on the May NCUA Board Meeting and wonders what went wrong for Chairman Hood as the board voted on an interim final rule concerning credit union overdraft policies.
Better Together
Frankenmuth Credit Union CEO Vickie Schmitzer reflects on the industry-wide response to coronavirus and how we move forward in the coming weeks.
Credit Union Branches Aren’t Disappearing, They’re Adapting
Despite age old rumors suggesting brick and mortar branches will eventually lose out to online services, Emily Claus argues that physical branches remain in high demand and will continue to evolve with technology.
The Good and Bad of Temp to Perm Cards
In a follow up to her article on instant issue cards, Megan Ernsberger weighs the pros and cons of the instant issue alternative, temp-to-perm cards, and how to decide what works best for your credit union.
The Greatest Generation: What They Did for Credit Unions
As we celebrate the 75th anniversary of VE-Day, Chip Filson reflects on other contributions made by the Greatest Generation that helped shape the future of America.
Getting the Most From Software Releases
Technical writer Alycia Meyers cautions against falling under the spell of fancy writing in vendor’s software releases and urges credit unions to critically analyze how their vendors convey information to their clients, what they include, and what they don’t.
Improve Your Lead Generation With a Faster Website Part Two
Casey Smith, in the second installment of his series regarding your website’s speed, answers daunting questions such as what to do if your site’s speed is less than ideal and how you can go about identifying the culprit and fixing the issue.
Credit Union Success Belongs to the People
CU*Answers CEO Randy Karnes responds to the NACUSO article “Do CUSOs Really Make a Difference”, and suggests that CUSOs have less to do with credit union success than the mentalities of the people that make them up.
