Once upon a time, credit unions thought shuttered lobbies and closed branches would mean a steep drop in loan activity, only for loans to actually increase. Danny Phillips discusses how one credit union saw the opportunity to keep growing that loan portfolio during the pandemic and beyond.
Mergers can be a lengthy and complex process, and with some much going on, notifying vendors can end up taking a back seat. Melissa Hammel stresses the importance of communicating with your data processing partner early on and keeping them informed down the line.
Changes in technology, member needs, and office environments have prompted credit union board member Kurt Hansen to ponder what changes he would want to see if his credit union were to start over today.
Implementing a change at your credit union without taking the proper steps can have a ripple effect of negative outcomes. AVP of Operations Jeff Miller covers the steps to change and why each is as critical as the last.
Indianapolis-based Electronic Recordkeeping Systems (ERS) and Grand Rapids-based core provider CU*Answers will be joining forces to help current ERS credit union clients convert to the CU*Answers CU*BASE® core data processing suite over the next 16 months.
Technical writer Alycia Meyers cautions against falling under the spell of fancy writing in vendor’s software releases and urges credit unions to critically analyze how their vendors convey information to their clients, what they include, and what they don’t.
A writer may not be the first person you’d think to go to when debating a core change, but Alycia Meyers disagrees. Documentation is a essential when looking to convert, and this writer may just be able to point you in the right direction.
What’s happened to Operations in the 23 years since Jack Carpenter first started working for CU*Answers? Read to see how the processes have evolved to match a growing client base and new hurdles.
When’s the right time to consider a core processing change? Sometimes it can seem like never what with bad experiences, juggling contracts, and reluctance to change. Scott Collins identifies how a cooperative solution can help lift you over the hurdles to making that change.