Transparency and Trust Go Hand-in-Hand

Transparency and Trust Go Hand-in-Hand

A transparent organization engenders trust suggests Andrew Macmillan. What is your organization sharing with members and staff to earn their loyalty?

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A Tale of Two Credit Unions: One Member’s Experience in 2020

A Tale of Two Credit Unions: One Member’s Experience in 2020

In response to last week’s article on things credit unions should focus on in 2021, Dawn Moore shares a story of two credit unions and how one excelled in member service during the pandemic while the other sat in silence.

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How Internet Retailing Improves the Communication and Sales Process

How Internet Retailing Improves the Communication and Sales Process

Lead Developer of E-Commerce Keegan Krajniak discusses how internet retailing—when used effectively—will help your credit union not only with sales, but with streamlining communication.

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From Manager to Virtual Manager: Methods for Staying in Contact with Your Team

From Manager to Virtual Manager: Methods for Staying in Contact with Your Team

While many of us are getting ready to return to our offices and desks, others are seeing work from home turn into a completely virtual position now and in the future. Whether in different offices or remote, how can managers help their teams in a virtual environment in the long term? Kasey Hawkins has a few ideas.

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Read This Not That: Tips for Capturing Your Reader’s Attention

Read This Not That: Tips for Capturing Your Reader’s Attention

When it comes to sending out emails, whether to members or staff, it may seem pretty straightforward. But if you want to really capture your readers attention, there are some steps you can take improve your communication quality. Andrew Macmillan has the good stuff.

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The Importance of Email Testing

The Importance of Email Testing

There are numerous ways to share information with your members, but email is by far the most effective and widely used. Victoria Thornton shares some best practices for sending mass marketing emails, and why its essential to test before you send.

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The Five Keys to Good Customer Service Part One: Communication

The Five Keys to Good Customer Service Part One: Communication

In the first part of this new series focusing on what makes for great customer service, Morgan VanEnk starts with the basics: communication.

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