Is Automation Always the Best Option?
Vice President of Quality Control Mary VanAntwerp discusses the wave of self-service and automation and whether adopting that technology in software development is positive or negative.
Bold Vision for a Bold Future: A Case Study in Eliminating In-Person Teller Lines
In the age of self-service, many credit unions are asking themselves if they need a teller line anymore or if it can be done away with. Rick Preble of RVA Financial Credit Union has done exactly that, replacing his teller lines with ITMs. John Beachamp examines the motive behind the decision, the process, and how members took the shift.
Five Things You Should Know About Your Internet Domain Name
Web Developer Tony Muka shares five things all credit unions should know about their domain name and how they can find that information.
The Benefits of Card Controls and Push Notifications
With self-service still at the forefront of banking, offering members features such as card controls and push notifications seems like a no-brainer. But how do these features work and what benefits will they provide your members? Nicole Cooper shares her thoughts.
Elder Financial Exploitation: How to Detect and Respond
Scams and fraud targeting the elderly are more prevalent than ever, so how can credit unions be on the lookout for suspicious activity regarding their older members? Marvin Johnson shares some red flags to look out for and how to take action.
Top Five Reasons Your Credit Union Should Be Using Online Forms
Is your credit union taking advantage of online forms? Kristian Daniel argues you should be and explains what benefits they offer your members and your credit union.
Bluestone’s Digital Expansion: Where Credit Union Meets FinTech
When Bluestone Federal Credit Union needed a way to service a large number of counties at once, they found their solution in the form of an online-only, FinTech-inspired expansion to their credit union. But how does a completely digital branch function under a physical credit union? And how can FinTech and credit unions combine? Emily Claus met with President Jeff Jorgensen to learn more.
The Secret to Planning a Hybrid Event
Julie Gessner sat down with friend and hybrid meeting expert Michelle Bottrall to talk about how it’s not enough to just do in-person or online-only events; you need to provide attendees with a hybrid experience.
Get Your Document Imaging System a Gym Membership in 2022!
A new year means tackling those resolutions, not just for you, but for your credit union as well! Is your imaging system in good shape, John Beauchamp wonders, or is it time to get it to the gym?
Four Things Credit Union Executives Should Do About Cybersecurity Right Now
Dave Wordhouse covers four areas where credit union executives can look to improve their cybersecurity right now.
