Five Keys to Good Customer Service Part Four: Hands-On Learning
In the fourth installment of her series on good customer service, Morgan VanEnk covers a vital technique to training new and old team members: hands-on learning.
Merger or Acquisition: The Importance of Word Selection
Merger, acquisition, are they really that different? Chip Filson thinks so, and says bank acquisitions are not in the interest of existing members.
Banks are Currently the Envy of Credit Unions When It Comes to De Novos
When it comes to supporting start up financial institutions, the banking industry is beating the credit union industry at its own game. Vic Pantea shares the FDIC’s commitment to de novos and what the NCUA can learn from them.
Scale and the Law of Diminishing Returns
What can Houston’s highway system teach credit unions? Chip Filson says sometimes seeking scale to solve perceived issues can have unintended consequences.
This Year I Voted as a Credit Union Member and You Can Too!
In an interview with Trey Hawkins, Deputy Chief of Political Affairs at CUNA, Alycia Meyers details how CUNA is working to get more credit union members voting through their Credit Unions Vote initiative.
The Evolving Landscape of Mobile Technologies
Barb Cooper discusses the growth of mobile technologies during the COVID-19 pandemic and debates what the future might hold for such technologies after the pandemic passes.
Football and Credit Unions: Two Past Regulatory Reforms That Are Foundational Today
What do college football and credit unions have in common? According to Chip Filson, a history of being saved thanks to the collaboration of those invested in the outcome.
When It Comes to Changing Insurance, the NCUA Should Be a Simple Vendor, Not a Customs Agent
Why is it that NCUA dictates the rules for switching to private insurance for credit unions that are chartered by their state, not federally? Vic Pantea thinks that should change to give credit unions and their states more autonomy over their insurance choices.
The Struggle of De Novo Credit Unions
Does the credit union industry stand a chance when the NCUA has made it almost impossible for new charters? Emily Claus discusses the difficulties facing startups, how far we’ve fallen, and what can be done about it.
What Role Will Virtual Conferences Have in a Post-Pandemic World?
Event planner Stephanie Underwood ponders what role, if any, virtual events will have in post-pandemic world. Will the industry easily revert to old practices or has it been forever changed?
