My Sales Culture Is a Flop, What Now?
Shifting from a service culture to a sales culture at your credit union can be a tricky endeavor that often leads to confusion and hesitation. Thankfully, Julie Gessner has a guide to help make this transition beneficial and effective for everyone.
The Dates That Can Change Your Career
If you’re not making note of the dates that can change your career, you’re falling behind those who do. Randy Karnes shares his thoughts on how leaders identify opportunities to shine and then put the work in.
Conducting a Site Visit: What to Know Before You Go
Stephanie Underwood lays out some of the major considerations to keep in mind when choosing an event venue and what to have on your checklist during a site visit.
Warren Buffet’s Wisdom for Coops
Chip Filson contemplates how Warren Buffet’s wisdom offers a new perspective on the credit union industry.
Your Results May Vary: The Hidden Price of Customization
Dawn Moore warns credit unions against diving too deep into customization as the result can make shared resources and support materials confusing enough to members that they become useless.
Taxi Medallions in the American Cooperative System
The role of ownership has always been a core aspect of the cooperative model. But if that’s the case, why did the NCUA undermine the right of ownership in the NYC taxi medallion issue? Chip Filson contemplates the ramifications of this choice.
Transparency and Trust Go Hand-in-Hand
A transparent organization engenders trust suggests Andrew Macmillan. What is your organization sharing with members and staff to earn their loyalty?
You Should Be Thinking Like A Designer
Travis Root asks credit unions to reconsider their design process from the perspective of their designer in order to find and remove friction points and create better designs overall.
Current Whole Bank Purchases Illuminate Core Issues and a Glaring Deficiency
In a follow-up to his article on bank acquisitions, Chip Filson dissects four recent bank purchases made by credit unions and ponders the lack of transparency which he believes may suggest an unsettling trend.
Should We Conduct Collections Through Text and Email?
Jerry Collins contemplates the system in which credit unions implement new processes only for regulators to step in and tell them they did it wrong and considers how we can change this dynamic—specifically in regards to collections via email and text.
