ACH: The Past, Present, and Future
As the demand for faster direct deposit and electronic payments increases, the Automated Clearing House is working meet expectations. Jeff Miller dives into the history of ACH and how it plans to keep up with future advancements.
Operations: A Necessary Paradox
Jeff Miller tells the tale of the invisible hero working day and night to keep your credit union running. However, once you notice him, it’s because something’s gone wrong. His name: Operations.
Decade in Review: Ten Big Things That Happened to the Credit Union Industry in the 2010s
As we dance off into a new decade, Emily Claus takes a look behind to examine the top trends, technologies, and moments that defined the credit union industry in the 2010s.
An Effective Process for Training New Team Members
Everyone learns in different ways, meaning it can be hard to know what methods will work best for new team members. Vice President of Client Services and Education, Laura Welch-Vilker offers insight into the most effective ways to train your new credit union staff, and what will provide the best long-term retention and understanding.
Board Member Liability in an Age of Litigation Part 2: Insurance and Fraud Prevention
In the second part of his educational series on board member liability, Patrick Sickels discusses insurance coverage that can protect a board, and the issues that can arise when the board isn’t ensuring a strong supervisory committee.
Why Fraud Happens
Employee fraud is unfortunately all too common in the credit union industry. But why does it happen? Auditing and compliance expert Marvin Johnson gives some background on the psychology of fraud so we can better prevent it.
Board Member Liability in an Age of Litigation Part 1: Duties and Case Studies
In a time of growing legal pressure for credit union board members, Patrick Sickels covers the most important legal requirements and case study examples in this two part series.
Community Pulls Together to Stuff the Bus – and Sets a Record
Dozens of businesses and community organizations, including CU*Answers’ Communi7y Crew, recently pulled together to raise school supplies for the annual Stuff the Bus event, and set a new record.
The Challenges and Solutions to Recruiting in an Employee’s Market
Recruiting and retaining talent can be extremely challenging in a low unemployment market. Amber Overla looks into what are the biggest challenges facing human resources teams and what they can focus on in recruiting to find and retain great employees.
The Seven Cooperative Principles: a Primer
Do you know what the 7 Cooperative Principles are? Julie Gessner shares some insights from a recent conference and explains how important it is for credit unions to stay attuned to them.
