Frankenmuth Credit Union Named Best Credit Union in Michigan by Forbes
A survey sent out by Forbes and marketing research firm Statista asking about their banking relationships found that Frankenmuth Credit Union had the top overall score for credit unions in the country in 2020.
The Five Keys to Good Customer Service Part Two: The Customer May Not Always Be Right, But Neither Are You
“The customer is always right” is a saying as old as time, though it’s certainly not always accurate. Client Service Representative Morgan VanEnk reminds customers and workers alike that neither one is always correct, and working together is the best way to get any problem solved.
Edward Filene, Father of the American Credit Union System
Joanna Eckrich explores the life of Edward Filene, the Father of the American Credit Union System, on his inspiration for, and journey to bringing credit unions to America.
Better Together
Frankenmuth Credit Union CEO Vickie Schmitzer reflects on the industry-wide response to coronavirus and how we move forward in the coming weeks.
Credit Union Branches Aren’t Disappearing, They’re Adapting
Despite age old rumors suggesting brick and mortar branches will eventually lose out to online services, Emily Claus argues that physical branches remain in high demand and will continue to evolve with technology.
Getting the Most From Software Releases
Technical writer Alycia Meyers cautions against falling under the spell of fancy writing in vendor’s software releases and urges credit unions to critically analyze how their vendors convey information to their clients, what they include, and what they don’t.
Looking Outside the Credit Union: Spotlight on ATL Federal Credit Union
As Michigan restaurants face their second month of closures, ATL Federal Credit Union is encouraging members to support local establishments and rewarding them for their effort. CEO Robert Shane details the inspiration for the project and how you can get involved.
TBA Credit Union Donates Pizza and Hand Sanitizer to Munson Healthcare
TBA Credit Union, located in Traverse City, donated pizzas and hand sanitizer to Munson Healthcare Hospital to support medical workers during COVID-19.
The Good and Bad of Instant Issue
While some technology allows for increased convenience, there can be some drawbacks as well. Megan Ernsberger covers the positives and negatives of instant issue, and what you should consider when looking to add it to your credit union.
What Fintech Companies Are Doing to Help Credit Unions Succeed During Coronavirus
As credit unions work to adjust to their new normal and find the technologies to continue serving their members from a distance, fintech companies are stepping in to help. Emily Claus shares examples of such companies and what kind of support you can receive for your credit union.
