CFPB to Consumers: Tell Us About ‘Junk Fees’
The Consumer Financial Protection Bureau is directly appealing to consumers to provide details about so-called “junk fees” they have been charged by financial services providers, reports David Baumann of the Washington Credit Union Daily.
Don’t Let Your Process Documentation Fall by the Wayside
Every member of your team is a link in your organization’s chain. Losing a team member means a break in the chain where both information and processes are lost. This is why, Brendan Lindsey argues, it is critical for everyone in your organization to document their processes.
Talk Is Cheap, NCUA Involvement Isn’t
NCUA is going to discuss credit union succession planning, and credit unions may come to regret it, says CUSO Mag Supervising Editor Esteban Camargo. Is NCUA involvement a good thing or will it just be one more expense line?
Teenagers May Not Know About Credit Unions, But Neither Does Your Aunt
It’s no secret that the public’s understanding of credit unions is woefully limited, and while there may be no easy fix, Emily Claus has some ideas on how you can tweak your marketing to help non-members better understand who we are.
NCUA Board to Consider Succession Planning Rule on Jan. 27
The National Credit Union Administration board will consider a proposed rule governing succession planning at credit unions on Jan. 27, reports David Baumann of the Washington Credit Union Daily.
What is the Value of a Strategic Plan?
Chip Filson contemplates what value, if any, credit unions can find in strategic planning. And if there is value to be found, what’s the easiest way to get it out?
The Perfect Logo: Balancing Color and Brand Recognition
Color and brand recognition go hand-in-hand. Keegan Krajniak discusses how these two elements influence each other and how you can use them to create the perfect logo.
I’ve Just Started a Marketing Campaign, Who Should I Contact?
When starting a marketing campaign, it can be difficult to know which of your members and how many to contact. Sarah Ashby covers things to consider when creating your list and what will make your campaign the most successful.
Only Six People Have Participated in Postal Banking Pilot
David Baumann of the Washington Credit Union Daily reports that a mere six people have participated in the United State Postal Service’s postal banking pilot program, USPS officials said.
Continuity at the Core: The Drive for Continuous Improvement
In the final article in his series on business continuity, Jim Lawrence recaps the first six articles and covers ways to continue improving on your business continuity plan.
