Using AI to Better Member Experiences
Dan Michaeli from Glia shares a new benchmark study that shows how AI can deepen member relationships by allowing credit union staff to focus on what really matters: being there when the member needs them most.
Make Yourself Valuable: Skills to Help Develop Any Career
Building your career requires more than simply doing your work to the best of your ability, it also takes interpersonal skills to build your brand and develop a reputation as a reliable and helpful team member, says Dawn Moore.
Do Plants Have Feelings?
On the question of, “Do credit unions have too much capital?” Chip Filson debates what it means or if it’s possible to have too high a net worth, and what that might say about the credit unions relationship with its members.
What if All New Credit Union Charters Were Stopped Today?
What if tomorrow, there were no new credit union charters ever again, asks Chip Filson. While the idea may seem crazy, Filson wonders if that isn’t the exact path our industry has been headed down for some time, and ponders how we might get on a new trail.
The Visibility Gap: Why Transparency is the New Bedrock of CU Capital Partner Confidence
As the market changes and risks grow, Simon Moir makes it clear that credit union partners and potential lenders are looking for one thing above all: transparency.
How to Review a Cooperative’s Annual Report
As credit unions turn in annual reports and prepare for annual meetings, Chip Filson explains why this time of year is the perfect opportunity to assess the true cooperative nature of the credit union.
NCUA’s Financial Fairy Tales
Following the reduction in staff by nearly a quarter, the NCUA claimed it was delivering millions in cost savings to credit unions. However, the numbers show a different outcome: an increase in total spending even with fewer staff members, says Chip Filson.
A Chance for NCUA Chairman Hauptman to Make His Mark
Currently operating as a one-member board, NCUA Chairman Kyle Hauptman has the opportunity to make changes without any opposition from other board members. With this opportunity, Chip Filson suggests Hauptman reassess the NCUSIF’s Normal Operating Level.
Credit Unions Are Having a Moment: Here’s How You Can Capitalize On It
In the current economic environment, the stars are aligning for credit unions to be consumers’ number one choice of financial institution—but not if they don’t capitalize on it. Reid Downey shares how credit unions can be ready to meet the moment.
Why Credit Unions Must Scale Beyond Geography To Compete In 2026
As credit unions step away from their strict geographical limits (while still engaging in their communities), Sarah Milovich discusses how credit unions can build scale into their game plan and ensure they have the capability to do so.
