The Evolution of Tellers: Past, Present, and Future
Emily Claus takes a trip through the evolution of the teller role and speculates what the future of the position may look like in the face of improving technology.
From Manager to Virtual Manager: Methods for Staying in Contact with Your Team
While many of us are getting ready to return to our offices and desks, others are seeing work from home turn into a completely virtual position now and in the future. Whether in different offices or remote, how can managers help their teams in a virtual environment in the long term? Kasey Hawkins has a few ideas.
I’m Uncomfortable and Loving It (and You Should Be Too)!
Stepping outside our comfort zones can be, well, uncomfortable. But staying in them, John Beauchamp argues, is even worse and will prevent your credit union from growing and learning.
Go Digital or Risk Being Left Behind
Web Developer and Credit Union Board Chairperson Kurt Hansen discusses why credit unions need to be focusing on digital support for their members–or risk being left behind.
eStatement Notifications: Useful or Useless?
Dawn Moore reflects over the history of electronic statements and ponders what purpose – if any – they currently serve for members.
Behind the Scenes of Quality Control
Vice President of Quality Control Mary VanAntwerp offers a special look behind the curtains of her department to reveal the secrets of software development and testing.
Would Your Electronic Document Process Take You to the Championship?
Coach Kyle Karnes wants to make sure your credit union team – and your electronic documents process – is ready to not just make it all the way to the big game, but take home the trophy.
Operational Change at the Core is a Critical Skill Set
Operations Manager Jeff Miller discusses the complexity that comes along with consistently updating and improving on products, and what his team is doing to make this process a priority.
The Four Primary Challenges Facing Credit Union CIOs Today and How to Address Them
CU*Answers CEO Randy Karnes discusses what he believes to be the four major things CIOs should be focusing on ensure their credit unions stay up-to-date and in the game.
Understanding the Member Perspective: An Experiment
Taking a step back from the CUSO end of things, Bob Anderson experiments with seeing things from the members’ perspective and walking in their shoes to see what he can learn and where his CUSO can improve.
