Pick Up the Phone! – The Importance of Calling Your Members
When was the last time you called your members? In an age of social media and internet communications, Jason Conrad proves that connecting over the phone is still important to member services.
Collections: Making It About the Member, Not the Money
Collections manager, Jerry Collins, knows collections isn’t an easy job, but he’ll help you realize you might be going about it the wrong way, and that money isn’t the most important factor in the equation.
The Hurdles to Considering a Data Processing Change
When’s the right time to consider a core processing change? Sometimes it can seem like never what with bad experiences, juggling contracts, and reluctance to change. Scott Collins identifies how a cooperative solution can help lift you over the hurdles to making that change.
