Ten Things for Credit Unions to Think About in 2021 and Beyond
2020 shook up the industry and its future trends all in one go. So what should credit unions focus on now? Emily Claus shares her input on Frank Diekmann’s list for ten things credit unions need to be focusing on in the coming years, as well as sharing ways credit unions can get started.
What Makes Our Industry Unique: Stories from Leaders
Reflecting on fifteen years working for a CUSO, Alycia Meyers shares her own perspective and the perspectives of four credit union leaders on what makes credit unions and our industry so unique.
Our Member Economy Creates Abundance
CU*South CEO, Leo Vaulin, contemplates the concept of abundance in the credit union industry, and how credit unions should be reaching out to communities and members.
Identifying Tools for Cross Selling Success
Melissa Fulgenzi wants to know if your core processor has the tools for cross selling and, more importantly, if you’re using them to help your members find new services and opportunities.
Growth: How Does It Serve Our Current Membership?
Cumberland County Federal Credit Union CFO Ryan Grund debates the purpose of growth and who it is intended to serve: the management team or the members.
The Evolution of Tellers: Past, Present, and Future
Emily Claus takes a trip through the evolution of the teller role and speculates what the future of the position may look like in the face of improving technology.
Tips for Communicating Your Data Processing Conversion to Your Members
Core conversions are a big deal, but communicating them to your members? Even bigger. Melissa Robinson has some tips to make sure you are effectively communicating this change and not risking leaving your members behind.
Five Keys to Good Customer Service Part Five: Show Interest and Be Prepared
In the final article of her series on customer service, Morgan VanEnk delivers her last piece of advice: be prepared and stay engaged.
Beyond the Single Transaction: People Helping People
Julie Gessner makes the case for consultative services as a means to balance members’ desire for instant gratification along with great member service and connection.
Understanding the Member Perspective: An Experiment
Taking a step back from the CUSO end of things, Bob Anderson experiments with seeing things from the members’ perspective and walking in their shoes to see what he can learn and where his CUSO can improve.
