The Need for “Around-The-Clock” Customer Service
Living the nine to five life can make it difficult to do business with your credit union. Kasey Hawkins sees the need for around-the-clock customer service, and she has a few ideas on how her (and your) credit union can achieve that.
What Credit Unions Can Learn from Bank Purchases
Why do bank shareholders get a better deal during an acquisition by a credit union than member-owners in a credit union merger? Chip Filson breaks down the financial details of the two, and wonders why merged credit union owners get a raw deal.
The Evolution of Currency: Person-to-Person Payments
From bartering how many how many apples a sheep is worth to sending payments electronically via our phones, person-to-person transactions have come a long way. Nicole Cooper discusses the benefits of these new methods, and how credit unions and members can get the most out of them.
Board Member Liability in an Age of Litigation Part 2: Insurance and Fraud Prevention
In the second part of his educational series on board member liability, Patrick Sickels discusses insurance coverage that can protect a board, and the issues that can arise when the board isn’t ensuring a strong supervisory committee.
Software Updates: How Much Is Too Much?
With the amount of technology we have in both our personal and professional lives, Bob Colburn wonders if we can ever go a day without an update of some kind, and how to judge when we’ve hit the limit.
Why Fraud Happens
Employee fraud is unfortunately all too common in the credit union industry. But why does it happen? Auditing and compliance expert Marvin Johnson gives some background on the psychology of fraud so we can better prevent it.
Considering a Core Conversion? Here Are Some Things to Know Going In
Melissa Robinson knows there’s nothing quite like undertaking a core conversion, so to simplify the process, she’s offering a few ideas on how your credit union can stay committed and on top of the project.
NCUA Approves Bloated Budget Without Adjustments for Industry Complaints
Is the NCUA’s comment period just a dog and pony show? Vic Pantea might think so. He recaps the NCUA’s December board meeting and the approval of a budget that didn’t factor in complaints from the industry.
New Year, New You, and New CU Too!
Peter Meyers says New Year’s resolutions aren’t limited to people, credit unions can have them too! Set your credit union up for a decade of progress and success by refocusing on the seven cooperative principles credit unions stand for.
A FinTech Prospecting Tool: Product Hunt
Can credit unions learn from Product Hunt’s democratized approach to user feedback? Chip Filson thinks so. Read why innovation in Silicon Valley can be a model for credit union opportunities.
