Top Sales Employee of the Year Goes to… the Business Intelligence Analyst?
Deb Slavens of BlueOx Credit Union reflects on how an unconventional year led to innovative business ideas from her business analytics team, specifically in the creation of their 1-Click Credit Card Offer program.
Five Keys to Good Customer Service Part Five: Show Interest and Be Prepared
In the final article of her series on customer service, Morgan VanEnk delivers her last piece of advice: be prepared and stay engaged.
Merger Math in Credit Unions: A Deeply Flawed Process
Mergers may seem like a sound strategy for the individual institution, but are they a sound strategy for the industry and the member-owners who make them possible? Chip Filson doesn’t think so, and goes even further to say the process is broken against the member.
Happy New Year from the Editors
The editors of CUSO Magazine would like to wish you a Happy New Year and good tidings in 2021! We share our well wishes, a recap of 2020 for the publication, and some of the most popular articles from the year.
NCUA Personnel Moves: Cole Retires; Hauptman Hires Sarah Canepa Bang
Announcing National Credit Union Administration staff moves: J. Owen Cole is retiring and Sarah Canepa Bang has been hired by Vice Chairman Kyle Hauptman as his senior advisor, reports David Baumann of the Washington Credit Union Daily.
Chairman Hood’s House Testimony: Members’ Interest Only Matters When Selling to a Bank
Chip Filson wonders whether members’ interests are protected in both credit union-bank acquisitions and mergers, or only the former.
Four Steps to Better Governance
Former credit union CEO and current consultant Steve Winninger shares four steps for boards of directors and their CEOs to lay the framework for successful operations.
Bankers Say NCUA Subordinated Debt Rule Undermines Credit Union Mission
David Baumann of the Washington CU Daily reports that the Independent Community Bankers of America and the American Bankers Association have criticized the National Credit Union Administration for a final rule allowing low-income, complex and new credit unions to issue subordinated debt.
Making a Difference Through Analytics
When the pandemic first hit, BlueOX Credit Union management realized grasp of the data would be necessary to weather the storm. VP of IT Deb Slavens explains how they created the Early Warning Report to meet that need.
Don’t Let Coronavirus Be a Barrier Between Your Credit Union and Your Community
In the middle of a pandemic, it can seem impossible for credit unions to stay connected to their communities, but Emily Claus offers a reminder that staying connected isn’t a choice, it’s essential to what defines credit unions.
