Digital Member Experience: The Key to Loyalty
Andrea Argueta warns credit unions of the dangers of becoming digital laggards and risks of falling behind on member expectations.
The Hidden Horrors of a Visually Attractive Website
When it comes to website design, aesthetics tend to be top-of-mind for credit unions. However, Tony Muka cautions against prioritizing a website’s appearance over what lies beneath: the code, functionality, and security.
Are You Prepared for Cybersecurity Month?
As we enter October, Emily Claus reminds readers of another very important reason for the season: Cybersecurity Awareness Month, and what your credit union should do to be prepared.
Adding Personalization to Your Credit Union Website
Adding personalization to your credit union website can be a powerful tool that improves the member experience and creates more engagement, says Web Developer Casey Smith.
Don’t Drop the Ball: How To Handle the Great Wealth Transfer While Matching Core Credit Union Values
With the Great Wealth Transfer on the horizon, families will be relying on credit unions to help make the processes as painless as possible in their time of grief. CEO Saeid Kian encourages credit unions to review and modernize their inheritance systems for the benefit of both employees and members.
It Might Not Be Broken, But You Should Still Fix It
It’s easy to get comfortable in routines and processes, especially when that’s the way they’ve always been done. But Holly Roberts encourages credit unions to step out of and reexamine their routine to see where there might be room for improvement.
Daily Care and Feeding of Today’s Data Center Part Two: Architecture
In part two of his series on applying a risk-based approach to managing today’s data center, Jim Lawrence covers the second aspect: architecture.
Catering to Digital Natives: Bridging the Gap Between Branches and Digital Channels
Credit unions always strive to meet their members where they are, and in today’s society, where they are is online. Jennifer Dimenna shares some of the latest research on what digital tools consumers are looking for from their credit unions and how they can rise to the challenge.
Three Benefits of AI For Credit Unions
Artificial Intelligence has been a much debated technology in the past few years, but that won’t stop it from becoming commonplace eventually. Ashley LaBombard shares ways credit unions can leverage AI while keeping an eye open for risks.
Interactive Teller Machines: Don’t Let Fraud Get You Down!
As credit unions rush to replace teller lines with ITMs, Kyle Karnes reminds them to evaluate the technology for fraud risks and place limitations where necessary to keep both the credit union and its members safe.
