Are You Going Undercover in Your Credit Union?
It’s not enough for CEOs to run their credit unions by simply looking at the data and adjusting. According to Megan Ernsberger, CEOs should be going “undercover” and listening to frontline workers to discover what’s really going on in their credit union and how they can best serve their members.
What Harper Got Wrong with the CUSO Rule Vote
Vic Pantea shares his thoughts on the recent CUSO rule approved by the NCUA board, and why Harper got the vote wrong.
With a Little Help from Our Friends: What Credit Unions Can Do to Prepare for Cannabis Banking Partnerships
As the future of credit unions’ relationship with cannabis businesses lies in the hands of Congress, Stacy Brower details ways for credit unions to prepare for these accounts, should the SAFE Act pass.
When Leaders Lack Confidence in Their Organization
Chip Filson scrutinizes the NCUA’s new Risk-Based Capital rule and the unsettling realization that these new guidelines may signal from the board a lack of faith in their own organization.
Do Small Credit Unions Matter? Should They? Will They?
Does the disappearance of the “small” credit union signal bad things to come for the industry? Chip Filson looks at the trends and suggests setting our sights back on the small to restock the pond.
How to Create a Great Member Disservice Team
Never waste time wondering how you can easily annoy and disservice your credit union members again as John Beauchamp shares his list for how to create an exceptional member “disservice” team!
A Cooperative DEEP in Formation
Chip Filson shares the story of a recently opened grocery cooperative and the optimism it engenders. Where communities pull together to provide cooperative solutions, credit unions should be there to support them along the way.
Death and Taxes: A Tale of Bank vs. Credit Union Lobbying
Banks and credit unions have been duking it out in D.C. over the tax exemption status the latter are allowed. David Baumann recaps the lobbying efforts both sides are making to discredit the other.
Contactless and Digital: The Shift of Payment Options and Where They Go from Here
Linda Stearns reflects on the shift to contactless payments and digital wallets over the last couple years and how this will affect payments going forward.
What Credit Unions Can Learn from Morris Plan Banks
Morris Plan banks, which began the same time as credit unions, were the original consumer bank lending success. Their growth far surpassed credit unions. There are none left today. Is there a message for credit unions seeking scale by buying whole banks in this example? Chip Filson looks into the now extinct banks.
