Who is NCUA’s Customer?
Chip Filson ponders who the NCUA serves: members, credit unions, the Treasury, or maybe something else.
Do It Yourself Or Do It Together?
Thomas Hull discusses the decision-making behind when a credit union should tackle something on its own versus when it should rely on its network.
False Prophets and Chasing Idols
Chip Filson shares the wisdom of past leaders and urges today’s credit union leaders not to follow the call of false idols, but to follow their conscience in preserving the credit union difference.
Computer Ergonomics and You
While our desk layout may seem inconsequential, a bad layout can lead to back pain, vision issues, and even carpal tunnel. Mike Glazer offers a few tips on how to make your workspace as comfortable as possible to help maximize efficiency and avoid injury.
Technology Versus Slow Checkouts
In a world of self-service and convenience, Chip Filson examines ways in which companies are looking to slow things down and connect with their customers and how that might apply to credit unions.
Celebrating Business Continuity Awareness Day
As his CUSO gears up to celebrate its annual Business Continuity Awareness Day, Patrick Schumaker reflects on the importance of business continuity, its role in any organization, and why your credit union should get involved in the festivities.
Call Federal, 60 Years Young and Still Run with Passion
Chip Filson shares the story of how one credit union started over sixty years ago, and why the credit unions has stuck firm to its goal of providing “passionately local banking.”
Connecting Personally and Authentically With Members
Credit unions are meant to have a genuine care for their members and communities, but too often, that whittles down to nothing more than a marketing tactic. Emily Claus discusses how to balance the need for growth and digital methods with building a personal connection.
Rating Examiners for a Stronger Cooperative System
While private businesses have incorporated user reviews to improve satisfaction, but few such examples exist between governor and governed. Chip Filson argues why credit unions needs a way to review examiners to improve the system.
Rebranding Your Credit Union: Is the Juice Worth the Squeeze?
Rebranding your credit union can sound appealing, but are you ready for it? We asked credit unions CEOs why their respective credit unions rebranded in the last decade and whether it has been a positive change.
