Three Essentials to Great Customer Service: The Secret Ingredients of Success
Stuart Kuzik and Sky Alvarado of CU*NorthWest share their organization’s three secret ingredients to great customer service in the credit union industry and how you can incorporate them into your recipe.
New Community Bank Survey Claims Credit Unions Are Not The Competition
The Conference of State Bank Supervisors has released its 2023 Community Bank Survey, which revealed that community banks do not view credit unions as their main competition in any product or service, reports Emily Claus.
How to Create a Great Member Disservice Team
Never waste time wondering how you can easily annoy and disservice your credit union members again as John Beauchamp shares his list for how to create an exceptional member “disservice” team!
Learning to Adjust: Reflecting on the Transition from Office to Home to Office Again
Client Service Representative Jenn Baker reflects on her experience adjusting to remote work and how she managed to help her clients amid the chaos.
Five Keys to Good Customer Service Part Five: Show Interest and Be Prepared
In the final article of her series on customer service, Morgan VanEnk delivers her last piece of advice: be prepared and stay engaged.
Five Keys to Good Customer Service Part Four: Hands-On Learning
In the fourth installment of her series on good customer service, Morgan VanEnk covers a vital technique to training new and old team members: hands-on learning.
The Five Keys to Good Customer Service Part Three: Build a Best Practice
In part three of her series on providing excellent customer service, Morgan VanEnk shares the wonders and benefits of keeping a best practice not only for yourself, but for your team.
The Five Keys to Good Customer Service Part Two: The Customer May Not Always Be Right, But Neither Are You
“The customer is always right” is a saying as old as time, though it’s certainly not always accurate. Client Service Representative Morgan VanEnk reminds customers and workers alike that neither one is always correct, and working together is the best way to get any problem solved.
The Five Keys to Good Customer Service Part One: Communication
In the first part of this new series focusing on what makes for great customer service, Morgan VanEnk starts with the basics: communication.
The Need for “Around-The-Clock” Customer Service
Living the nine to five life can make it difficult to do business with your credit union. Kasey Hawkins sees the need for around-the-clock customer service, and she has a few ideas on how her (and your) credit union can achieve that.
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