Five Keys to Good Customer Service Part Four: Hands-On Learning

Five Keys to Good Customer Service Part Four: Hands-On Learning

In the fourth installment of her series on good customer service, Morgan VanEnk covers a vital technique to training new and old team members: hands-on learning.

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The Five Keys to Good Customer Service Part Three: Build a Best Practice

The Five Keys to Good Customer Service Part Three: Build a Best Practice

In part three of her series on providing excellent customer service, Morgan VanEnk shares the wonders and benefits of keeping a best practice not only for yourself, but for your team.

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The Five Keys to Good Customer Service Part Two: The Customer May Not Always Be Right, But Neither Are You

The Five Keys to Good Customer Service Part Two: The Customer May Not Always Be Right, But Neither Are You

“The customer is always right” is a saying as old as time, though it’s certainly not always accurate. Client Service Representative Morgan VanEnk reminds customers and workers alike that neither one is always correct, and working together is the best way to get any problem solved.

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The Five Keys to Good Customer Service Part One: Communication

The Five Keys to Good Customer Service Part One: Communication

In the first part of this new series focusing on what makes for great customer service, Morgan VanEnk starts with the basics: communication.

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The Need for “Around-The-Clock” Customer Service

The Need for “Around-The-Clock” Customer Service

Living the nine to five life can make it difficult to do business with your credit union. Kasey Hawkins sees the need for around-the-clock customer service, and she has a few ideas on how her (and your) credit union can achieve that.

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Would You Like Some Catsup? A Journey in Customer Service Excellence

Would You Like Some Catsup? A Journey in Customer Service Excellence

Julie Gessner tackles the importance of good customer service and brick and mortar stores in a tale of credit unions, wayward road trips, and a need for some catsup.

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