When Leaders Lack Confidence in Their Organization
Chip Filson scrutinizes the NCUA’s new Risk-Based Capital rule and the unsettling realization that these new guidelines may signal from the board a lack of faith in their own organization.
How to Create a Great Member Disservice Team
Never waste time wondering how you can easily annoy and disservice your credit union members again as John Beauchamp shares his list for how to create an exceptional member “disservice” team!
The Coterminous Advantage
Negotiating vendor contracts all at once may seem overwhelming, but Ed Jesionowski argues that it gives the credit union a great advantage in the long run.
Why Aren’t Your Members Attending Your Annual Membership Meeting?
Annual meetings are essential for keeping your member-owners informed and invested in the credit union, so how do you get your members in the door? Melissa Fulgenzi shares her thoughts after attending annual meetings at multiple credit unions.
Experts Predicting Doom: A Perennial Practice
Predicting the potential doom of a thing is easy. Predicting its certain doom is silly. Chip Filson suggests listening to doomsayers for warnings, then moving forward towards progress.
The Pitfalls of Polish
High-quality graphics and copywriting can be effective marketing tools, but they can also alienate your audience and hurt your brand. Travis Root shares how to avoid some common mistakes.
Eleven More Things for Credit Unions to Think About in 2021 and Beyond
In part two of her series on things credit unions need to be thinking about in the coming years, Emily Claus covers business continuity, the slow death of the checking account, and everything in between.
Credit Union Employees and Members Join Together to Celebrate Credit Unions with #ILoveMyCreditUnion
On July 30th, 2021, hundreds of credit unions, leagues, and partners from around the globe came together on social media to show the world what makes credit unions great. Emily Claus shares the inspiration behind the day, the stories that were told, and the success of the event.
A Tale of Two Credit Unions: One Member’s Experience in 2020
In response to last week’s article on things credit unions should focus on in 2021, Dawn Moore shares a story of two credit unions and how one excelled in member service during the pandemic while the other sat in silence.
Celebrate #ILoveMyCreditUnion Day!
The Illinois Credit Union System has started the hashtag #ilovemycreditunion trending across social media platforms, raising awareness about the amazing things credit unions do every day for their members and communities.
