Designing new software as a cooperative and determining the best strategy with which to do so can be a balancing act. CU*Answers CEO Geoff Johnson discusses a few approaches his cooperative takes and what they take into consideration before, after, and during development.
Vic Pantea argues that while the world may be full of third-party vendors anxious to do business with your credit union, only CUSOs offer the full benefits of being a true owner and partner.
Dawn Moore warns credit unions against diving too deep into customization as the result can make shared resources and support materials confusing enough to members that they become useless.
Are credit unions partnered with CUSOs more likely to succeed? NACUSO’s Guy Messick and Callahan’s Jay Johnson dive into the numbers to explore the question of whether CUSOs really do make a difference to the credit unions they serve.