Are You Helping Younger Members Save for Their Future?
Credit unions aren’t just for the adults, kids and teens need ways to save and prepare for their future as well. Samantha Seume covers some of the best ways to get the younger generations engaged with your credit union.
Peter Pan and Captain Hook in Credit Union Land
The credit union community seems divided by Peter Pans, who believe in a future for the cooperative model, and Captain Hooks, who see the end around every corner. Chip Filson sees this and asks, “Which one are you?”
Going Paperless: Remote Notaries, eNotaries, and Overcoming the Final 10%
In a follow-up to his lessons on going paperless, John Beauchamp covers why that last 10% of the process is so difficult to overcome, even when the technology is there and ready to use. Notarization may be the next domino to fall.
Balancing Marketing with a Member’s Sense of Urgency
What’s the best way to market to your members on mobile apps? How do you balance providing information with a member’s sense of urgency? Ken Vaughn discusses different mobile marketing approaches and how to be informative without roadblocking users.
Operations: A Necessary Paradox
Jeff Miller tells the tale of the invisible hero working day and night to keep your credit union running. However, once you notice him, it’s because something’s gone wrong. His name: Operations.
How to Establish an Effective Press Release Strategy
Writing press releases can seem daunting, but Scott Collins wants you to know it doesn’t have to be. Aim to inspire everyone in your company to get writing and sharing about the work they do with these simple strategies.
Decade in Review: Ten Big Things That Happened to the Credit Union Industry in the 2010s
As we dance off into a new decade, Emily Claus takes a look behind to examine the top trends, technologies, and moments that defined the credit union industry in the 2010s.
An Effective Process for Training New Team Members
Everyone learns in different ways, meaning it can be hard to know what methods will work best for new team members. Vice President of Client Services and Education, Laura Welch-Vilker offers insight into the most effective ways to train your new credit union staff, and what will provide the best long-term retention and understanding.
Understanding Your ATM, Debit or Credit Card Portfolios
Heather French dives in on the importance of understanding your cards portfolio and how you can use this information to benefit not only your members, but the credit union as well.
The Need for “Around-The-Clock” Customer Service
Living the nine to five life can make it difficult to do business with your credit union. Kasey Hawkins sees the need for around-the-clock customer service, and she has a few ideas on how her (and your) credit union can achieve that.
