Your Credit Union Website is Boring, But That’s Probably Okay
Creativity and aesthetics are important when creating a website. However, it’s even more important to know when to reel it in and let user experience, accessibility, and trust guide your design, argues David Damstra.
Current Whole Bank Purchases Illuminate Core Issues and a Glaring Deficiency
In a follow-up to his article on bank acquisitions, Chip Filson dissects four recent bank purchases made by credit unions and ponders the lack of transparency which he believes may suggest an unsettling trend.
Defense Bill is Latest Forum for Marijuana Banking Fight
Marijuana banking, not bank access to military bases, may emerge as a major issue for credit unions as the Senate prepares to consider its version of the annual defense authorization bill, reports David Baumann of the Washington Credit Union Daily.
Executives on Leadership: Being a Great Coach
Continuing her series on leadership, Alycia Meyers tackles the daunting concept of coaching and how you as a supervisor can work with your employees to build a mentorship that returns as much as you invest.
Should We Conduct Collections Through Text and Email?
Jerry Collins contemplates the system in which credit unions implement new processes only for regulators to step in and tell them they did it wrong and considers how we can change this dynamic—specifically in regards to collections via email and text.
Ten Questions for Whole Bank Purchases
Chip Filson urges credit unions to carefully review these ten questions before considering any bank purchase.
Credit Unions Want Quick Guidance on Digital Assets
Many credit unions appear to be anxious for the National Credit Union Administration to issue guidance about how they may host a digital wallet and use other new technology to provide new services to their members, reports David Baumann of the Washington Credit Union Daily.
Are You Going Undercover in Your Credit Union?
It’s not enough for CEOs to run their credit unions by simply looking at the data and adjusting. According to Megan Ernsberger, CEOs should be going “undercover” and listening to frontline workers to discover what’s really going on in their credit union and how they can best serve their members.
Surrogation: The Monster Lurking in Your Data
Are your key performance indicators Frankenstein’s monster? CUSO Magazine’s Esteban Camargo explains the perils of surrogation and how credit unions can avoid the trap of metrics running away with strategy.
Security Weaknesses You May Be Overlooking
As part of cybersecurity month, Emily Claus shares why credit unions need to carefully consider who they partner with, how they’re creating friction in the user experience, and what risks might slip through the cracks.
