NCUA Renewing Streamlined CDFI Application Process
The NCUA will begin accepting applications on Jan. 24 for federally insured, low-income credit unions that want to use the agency’s streamlined qualification process to be certified as Community Development Financial Institutions, reports David Baumann of the Washington CU Daily. The application deadline is April 3.
Project Give Back: Public Service Credit Union Makes Members’ Christmas Wishes a Reality
Public Service Credit Union decided to play Santa this holiday season with Project Give Back. Emily Claus details how they succeeded in making their members’ wishes come true and inspiring their community.
Hamilton: The Credit Union Connection
While most associate Lin Manuel Miranda with his musicals, Chip Filson tells of his family’s history with credit unions in Puerto Rico and contemplates how our credit unions could support the island after disaster.
When It Comes to NCUA Board Appointments, Wariness is Key
CUSO Magazine Supervising Editor Esteban Camargo urges caution when it comes to evaluating new NCUA board member Kyle Hauptman, citing McWatters as a cautionary tale of early promise and a disappointing end.
Hauptman’s First NCUA Board Meeting: A Ray of Hope
Chip Filson reflects on Kyle Hauptman’s first NCUA board meeting, how he chose to break from the script, and what it may predict for the rest of his time on the NCUA.
Is Your Credit Union Interested in a Third Party Loan Origination System?
Pete Winninger of Lender*VP details how CU*Answers integrates third-party loan origination systems into its flagship platform to support their credit unions.
Top Sales Employee of the Year Goes to… the Business Intelligence Analyst?
Deb Slavens of BlueOx Credit Union reflects on how an unconventional year led to innovative business ideas from her business analytics team, specifically in the creation of their 1-Click Credit Card Offer program.
Five Keys to Good Customer Service Part Five: Show Interest and Be Prepared
In the final article of her series on customer service, Morgan VanEnk delivers her last piece of advice: be prepared and stay engaged.
Merger Math in Credit Unions: A Deeply Flawed Process
Mergers may seem like a sound strategy for the individual institution, but are they a sound strategy for the industry and the member-owners who make them possible? Chip Filson doesn’t think so, and goes even further to say the process is broken against the member.
Happy New Year from the Editors
The editors of CUSO Magazine would like to wish you a Happy New Year and good tidings in 2021! We share our well wishes, a recap of 2020 for the publication, and some of the most popular articles from the year.
