Why AI Is No Longer Optional for Credit Unions
To use AI or not to use AI, that is the question credit unions are asking themselves. But with the genie out of the bottle, credit unions need to look at adopting the technology sooner rather than later, says Saeid Kian, but in a responsible and intentional way.
Celebrating Cybersecurity Month This October
Another October means another opportunity to celebrate Cybersecurity Month! Emily Claus covers the history and purpose of the event, as well as what key topics credit unions should be focusing on this year.
The Compliance Mirage: Why Not All Payment Calculators Are Created Equal
At face value, payment calculators can seem like helpful tools to let consumers know what their approximate payments will be. But looking under the surface reveals deep issues with these systems that can put both consumers and credit unions at risk, says Sarah Milovich.
Australia Checks Out
As Australia announces its official plan to phase out and eventually completely discontinue paper checks, Bob Anderson ponders the motives behind the move, whether other countries will follow in their footsteps, and just how long paper checks might have left.
Less Artificial, More Intelligent
In the overwhelming world of AI technology, chatbots are usually top of the list for credit unions to take on. But not all chatbots are made equal, nor do they offer the same outcomes and member experience. Ellis Stefanovsky provides insight into the world of AI chatbots and which type credit unions should be adopting for hand-tailored member support.
AI and Behavioral Science: Crack the Code to Member Action
Experts agree that personalization is the secret sauce to any good marketing strategy, but how do credit unions go about achieving that? Ashleigh Craven of Pocketnest shares how credit unions can leverage AI to reach a perfect level of personalization and enhance the member experience.
Payments, Fraud, and AI—Oh My!
As members enjoy the ability to move money more easily, they also open themselves to risk. Amanda Crocker, President of SWIVEL, shares how credit unions can adopt these new technologies while also staving off fraud by finding the right partner.
Credit Union Leaders: Your Robot Butler Is Reporting For Duty
As many fear AI is here to replace workers, Rick DeLisi reminds credit unions that these tools can and should be used to support and assist employees, not take over their work.
Aligning Cybersecurity with Business Objectives for Credit Unions
When considering cybersecurity needs, Steve Soukup encourages credit unions to build a robust plan that takes into account all possibilities and involves every team in the organization, not just IT.
How AI Can Help Your Credit Union Uphold Financial Literacy
As we wrap up Financial Literacy Month, Jake Tyler shares how your credit union can use AI to solve unique issues facing certain members and support them in their financial education.
