Redefining Resilience for Today’s Credit Unions

Redefining Resilience for Today’s Credit Unions

As businesses wait for the world around them to get back to normal, Jim Lawrence argues there is no “getting back” to how things were, and credit unions must adapt, look ahead, and be resilient in order to meet the challenges facing them today.

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The Challenges of Managing a Remote Team

The Challenges of Managing a Remote Team

After years of successfully managing a remote team, Lorie Morse shares some of the biggest challenges she faced, how she overcame them, and how you can make sure your remote employees thrive.

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Need Some Additional Revenue? Paging Your Plastics Vendors

Need Some Additional Revenue? Paging Your Plastics Vendors

Your credit union’s credit card program is more valuable than you might think, and plastics vendors know it. Ed Jesionowski shares a few examples of how credit unions leveraged that worth to bring in additional revenue.

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Considering a Merger? Don’t Let Your Data Processor be the Last to Know

Considering a Merger? Don’t Let Your Data Processor be the Last to Know

Mergers can be a lengthy and complex process, and with some much going on, notifying vendors can end up taking a back seat. Melissa Hammel stresses the importance of communicating with your data processing partner early on and keeping them informed down the line.

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Are You Selling to Members?

Are You Selling to Members?

Cross-selling is an important aspect for credit unions, not just to promote products and services and increase revenue, but to support members in the most effective way possible. Keegan Daniel shares some ideas on how to make selling a success.

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How We Build Products as a Cooperative

How We Build Products as a Cooperative

Designing new software as a cooperative and determining the best strategy with which to do so can be a balancing act. CU*Answers CEO Geoff Johnson discusses a few approaches his cooperative takes and what they take into consideration before, after, and during development.

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How to Spot Member Fraud and Suspicious Callers

How to Spot Member Fraud and Suspicious Callers

Unfortunately, there’s no automatic warning when a fraudulent caller reaches out to the credit union, but there are clues to watch out for. Nathan VanPatten offers strategies for spotting suspicious callers and separating your members from scammers.

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Employee Engagement: Why it Matters

Employee Engagement: Why it Matters

Any company worth anything knows that employees are the lifeblood of your organization. Brandon Shaw delves into how engaged employees are not only happier but benefit the company’s overall health as well.

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Your Annual CPA Financial Audit: What You Need to Know

Your Annual CPA Financial Audit: What You Need to Know

Becky Frankowski breaks down your yearly CPA audit: why is it needed, who it’s for, and how your organization can prepare for one.

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The Change Cycle: The Importance of Never Missing a Step

The Change Cycle: The Importance of Never Missing a Step

Implementing a change at your credit union without taking the proper steps can have a ripple effect of negative outcomes. AVP of Operations Jeff Miller covers the steps to change and why each is as critical as the last.

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