Our Industry and Cybersecurity in 2023 and Beyond
As we head into Cybersecurity Awareness Month, Matt Sawtell examines the current state of cybersecurity in the credit union industry, where it’s going, and what credit unions should be doing to improve their security and prepare for increasingly high demands in examinations and insurance.
The Power of Empathy in Sales
When it comes to sales, it can be all too tempting to put the money before the member. Sales expert Nick Green provides insight on how selling with empathy builds trust and creates a member-first mentality that can lead to more cross-selling success.
Resumes Almost Always Lie: How to Identify the Right Talent and Interview Through the Façade
No resume is a completely accurate representation of a candidate, they are curated and often exaggerated snapshots of what the applicant wants you to see. Phil Bacalia offers advice on how to find the true person beneath the resume jargon and determine the best candidate for the position.
Managing Social Media During a Core Conversion
When planning a core conversion, the list of things to do can feel never ending, but managing social media should be a priority for credit unions, says Melissa Hammel. Hammel offers advice on how to best create a social media strategy in the weeks leading up to the conversion.
The Daily Care and Feeding of Today’s Data Center Part One
Business Continuity and Information Security expert Jim Lawrence shares knowledge from the FFIEC IT Examination Handbook on how to tackle operations in the data center.
The Dos and Don’ts of Conducting an Interview
Recruiter Annalise Runkel shares a few insider tips on how to conduct more successful interviews and create conversation that grants a better understanding of the candidate.
My Credit Union Experience: How Are You Bringing Young Members To Your Credit Union?
Kyle Karnes offers a few quick and easy suggestions for marketing your credit union to younger audiences and build the trust they have in the credit union.
Credit Union Modernization: Combining Technology and People
Finding the right balance between self-service technology and human connection is essential for financial institutions. Bryan Doxford of AVANA discusses how credit unions can approach integrating new technologies while prioritizing both staff and employees.
Strategies to Avoid Mergers: Economies of Scale
When merging, credit unions often cite a lack of scale and economic capability. Liz Winninger and Vic Pantea discuss ways CUSOs can offer support these credit unions to help combat the rise of mergers in the industry.
Strategies to Avoid Mergers: Adopting a Broker Model
Credit union consolidation and mergers pose a threat to the industry’s many CUSOs and vendors, say Liz Winninger and Victor Pantea. Assisting credit unions in adopting a broker-like model, they argue, can help credit unions increase their product and service offerings and potentially avoid mergers altogether.
