Treat your MSP as a Strategic Partner, Not a Vendor
Often, credit unions view their Managed Service Provider as a tool to reach for when things break, but what if they started treating them as a strategic partner instead? Logan Hayward shares tips for building a better relationship with your MSPs.
Cash App Is Coming For Your Future Members: Credit Unions Should Pay Attention
Last month, Cash App unveiled it’s newest product: accounts for kids as young as six years old. Bo McDonald breaks down the family-oriented strategy behind the move, and why credit unions should be looking to emulate the experience.
Why Cultural Integration Determines Merger Success
When credit unions merge, it’s the employees who bear the brunt of the impact, says Jennifer Tange. But by focusing on successful culture integration, credit unions can help lessen the load and prevent increased turnover.
What Are You Assembling: Judgment Before the Board Meeting
Board strategy expert Lori E. Karas details how credit unions can reshape board meetings from places of mere approval into a place of true discussion and organizational decision making.
Crushing Serpents: Understanding Reptile Arguments in Litigation
In the rising tide of credit union litigation, Patrick Sickels warns credit unions to be on the lookout for reptile arguments aimed at making the credit union look morally irresponsible and shares how you can defend against them to stop the snake.
The Chapter We Haven’t Written Yet
Dr. Jerri Bland talks about the chapter that credit unions have failed to write: the story of what happens not just post a core conversion, but once the follow ups and communication dwindle to nothing, and how CUSOs can correct this.
What a Cyberattack Taught Me About Leadership
After experiencing a cyberattack, CEO of Marquis, Satin Mirchandani, shares lesson he learned from the ordeal, including how to better prepare, respond, and rebuild trust after an attack.
Monitoring Insider Accounts
Fraud expert AJ Schalk reminds credit unions of the importance of monitoring insider accounts and what red flags you can keep an eye out for as you do so, to keep the credit union and its members’ money safe.
Scale Your Members, Not Your Staff
While credit unions and their staff tend to operate on a reactive basis, solving problems as they come along, Ashleigh Craven shares how shifting to a proactive approach can make the most of your teams skills and increase operational efficiency.
Meeting Customers Where They Are: Building Strong Financial Literacy Programs in a Hybrid Banking World
In a digital future, where credit union branches are less for routine transactions and more geared toward member support, Matthew D. Paul examines how credit unions can better utilize branches as centers for financial literacy education in addition to mobile learning.
