Three Essentials to Great Customer Service: The Secret Ingredients of Success
Stuart Kuzik and Sky Alvarado of CU*NorthWest share their organization’s three secret ingredients to great customer service in the credit union industry and how you can incorporate them into your recipe.
Should You Offer Rewards For Your Card Holders?
Do you offer card rewards to your members? If not, Nicole Cooper has some insight on the benefits these programs bring to both members and the credit union, and why your credit union should take advantage of those.
The Skill of Keeping Honest People Honest
Chip Filson discusses the most critical aspect of leadership and how the barriers we erect reduce, but don’t eliminate temptation.
Why Are Members Closing Accounts and Leaving Your Credit Union?
When credit unions focus too heavily on getting new members in the door, they often fail to notice the old members that are getting ready to walk out it. Bo McDonald of YourMarketingCo explains how to turn your attention back to your current members and get them reinvested in the credit union.
Why an Oath for Credit Union Directors and Officers is Desirable
Chip Filson takes a look at oaths of office, whether they’re required of credit union directors, and if they should be.
Strategies For Managing Your Inbox
Let’s be honest, most of us have inboxes overflowing with thousands of emails, some haphazardly marked with different levels of importance. This method leads to lost emails and things falling through the cracks. Kasey Olchowski offers some tips and tricks on managing your inbox instead of letting it manage you.
Financial Wellness: The Heart of the Credit Union
In today’s economic climate, where 42% of Americans are living on survival budgets, credit unions have never been more critical to helping consumers achieve financial freedom. CUSO Magazine’s Emily Claus sat down with financial wellness champion Jamie Strayer to learn about how she’s transforming financial wellness across the country and how credit unions can work to put financial wellness at the heart of the credit union.
NCUSIF Investments: Repeating the Practice that Caused the Current Underperformance
Chip Filson details some recent moves made in the NCUA’s management of the NCUSIF investment portfolio and why he feels the agency is taking great missteps in its handling.
The Credit Card Competition Act and Its Implications for Card Rewards
As we continue this two-part series on interchange, Esteban Camargo discusses the Credit Card Competition Act of 2023, what supporters and opponents are saying about it, and what the aftermath of the 2010 Durbin Amendment might suggest is in store for credit cards.
What is Interchange and Why Does it Matter to Credit Unions?
Financial literacy month continues with part one of Esteban Camargo’s two-part series on interchange income: what it is, why it’s important to credit unions, and what politicians are trying to change.
